OPIC Office of Accountability Benchmark | Accountability Console

OPIC Office of Accountability

Is the relevant department given an opportunity to cure the concern?

Yes

Benchmark Category

Initial screening and response to a complaint

Date of Policy Review

Jan, 2005

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Operational Guidelines Handbook for Problem-Solving and Compliance Review Services (OG); p. 5, section para. 4.2

Notes

"Regardless of the request's eligibility, if it contains allegations that the project is in violation of OPIC policy or U.S. law, the OA will refer the issues raised to management for possible action."

How do other IAMs compare?

IAM	Answer
UNDP Social and Environmental Compliance Unit	Unknown
DEG/FMO/PR Independent Complaints Mechanism	Unknown
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Unknown
EIB Complaints Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	Other
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review