EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

Is the relevant department given an opportunity to cure the concern?

Other

Benchmark Category

Initial screening and response to a complaint

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

2014 PCM Rules and Procedures (ROP); p. 3, section para. 17

Notes

PS= Yes. CR= No For PS, given an opportunity if complainants did not make good faith efforts and did not provide an explanation of why such efforts were not possible.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Yes
UNDP Social and Environmental Compliance Unit	Unknown
DEG/FMO/PR Independent Complaints Mechanism	Unknown
UNDP Stakeholder Response Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
AFD Environmental and Social Complaints Mechanism	Unknown
EIB Complaints Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	Other
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review