AfDB Independent Recourse Mechanism Benchmark | Accountability Console
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AfDB Independent Recourse Mechanism

Is the relevant department given an opportunity to cure the concern?

Other

Benchmark Category

Initial screening and response to a complaint

Date of Policy Review

Jun, 2021

Page Updated On:

April 27, 2022, 5 p.m.

Notes

If the complainants did not engage in good faith efforst prior to the complaint, the IRM may suspend the process to give Bank management and the Borrower/Client and opportunity to address the grievances.

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review