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AfDB Independent Recourse Mechanism
Is the relevant department given an opportunity to cure the concern?
Other
Benchmark Category
Initial screening and response to a complaint
Date of Policy Review
Jun, 2021
Page Updated On:
April 27, 2022, 5 p.m.
Notes
If the complainants did not engage in good faith efforst prior to the complaint, the IRM may suspend the process to give Bank management and the Borrower/Client and opportunity to address the grievances.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review