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EBRD Independent Project Accountability Mechanism
Is the relevant department given an opportunity to cure the concern?
Other
Benchmark Category
Initial screening and response to a complaint
Date of Policy Review
May, 2019
Page Updated On:
May 11, 2021, 5 p.m.
Notes
If complainants did not make good faith efforts and did not provide an explanation of why such efforts were not possible, Management will have a maximum of 45 days to address the issues.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review