EBRD Independent Project Accountability Mechanism Benchmark | Accountability Console
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EBRD Independent Project Accountability Mechanism

Is the relevant department given an opportunity to cure the concern?

Other

Benchmark Category

Initial screening and response to a complaint

Date of Policy Review

May, 2019

Page Updated On:

May 11, 2021, 5 p.m.

Notes

If complainants did not make good faith efforts and did not provide an explanation of why such efforts were not possible, Management will have a maximum of 45 days to address the issues.

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review