EBRD Project Complaint Mechanism Benchmark | Accountability Console

EBRD Project Complaint Mechanism

By when must a decision be made regarding eligibility?

Other

Benchmark Category

Timeline for Handling Claims (in business days unless noted wth "*")

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

No later than 40 days after the submission of the Bank management response to the complaint. Management is given 21 days after registration to submit written response

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
DEG/FMO/PR Independent Complaints Mechanism	Other
UNDP Social and Environmental Compliance Unit	Other
UNDP Stakeholder Response Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Other
IDB Independent Consultation and Investigation Mechanism	Other
AFD Environmental and Social Complaints Mechanism	Unknown
EIB Complaints Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Other
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Other
WB Accountability Mechanism	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review