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ADB Special Project Facilitator and Compliance Review Panel
By when must a decision be made regarding eligibility?
Other
Benchmark Category
Timeline for Handling Claims (in business days unless noted wth "*")
Date of Policy Review
Jan, 2012
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
SPF: approx. 52 days; CRP: approx. 72 days. The SPF takes 21 days to determining eligibility after receiving the complaint from the CRO. The process can take more time if any department objects to the CRO's decision on where to forward the complaint.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review