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EIB Complaints Mechanism
By when must a decision be made regarding eligibility?
Other
Benchmark Category
Timeline for Handling Claims (in business days unless noted wth "*")
Date of Policy Review
Mar, 2020
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
Ten (10) working days. Deadline can be extended to 20 working days whenever necessary.
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review