AFD Environmental and Social Complaints Mechanism

May the complaint be filed in any language?

Benchmark Category

Languages of the complaint

Date of Policy Review

Jun, 2022

Page Updated On:

Nov. 21, 2025, 5:19 p.m.

Citations

Environmental and Social Complaints Mechanism: Rules of Procedure (ROP); p. 9, section 4.d

Notes

"Complaints may be submitted in English, French, or the official language(s) of the Foreign Country where the Project is located and/or where AFD operates" (p. 9).

How do other IAMs compare?

IAM	Answer
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	Yes
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	No
ADB Special Project Facilitator and Compliance Review Panel	No
IDB Independent Consultation and Investigation Mechanism	Yes
OPIC Office of Accountability	Yes
EIB Complaints Mechanism	No
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
AIIB Project-affected People’s Mechanism	No
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Yes
WB Accountability Mechanism	Yes
DFC Independent Accountability Mechanism	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review