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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

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Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 21/05/2018 Active
Nenskra Hydropower Project ADB SPF CRP Georgia 18/11/2017 Active
Promoting Economic Use of Customary Land and Samoa AgriBusiness Support Project ADB SPF CRP Samoa 13/04/2016 Active
National Highway Network Development in Balochistan Project ADB SPF CRP Pakistan 02/03/2018 Active
Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 ADB SPF CRP Mongolia 21/03/2018 Active
Adjaristsqali Hydropower Project ADB SPF CRP Georgia 15/02/2018 Active
Clean Energy and Network Efficiency Improvement Project ADB SPF CRP Sri Lanka 31/07/2017 Active
MFF Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 12/04/2016 Active
South Asia Subregional Economic Cooperation Road Connectivity Investment Program - Tranche 2 ADB SPF CRP India 19/09/2018 Active
North-South Transmission Enhancement Project ADB SPF CRP Afghanistan 31/01/2018 Active
Peshawar Sustainable Bus Rapid Transit Corridor ADB SPF CRP Pakistan 07/02/2018 Active
Peshawar Sustainable Bus Rapid Transit Corridor ADB SPF CRP Pakistan 19/03/2018 Active
Uttarakhand Urban Sector Development Investment Program - Project 1 and Uttarakhand Urban Sector Development Investment Program - Tranche 2 ADB SPF CRP India 16/02/2018 Active
Integrated Road Investment Program ADB SPF CRP Sri Lanka 24/02/2018 Active
Pehur High Level Canal Extension Project ADB SPF CRP Pakistan 05/02/2019 Active
Ulaanbaatar Urban Services and Ger Areas Development Investment Proram - Tranche 1 ADB SPF CRP Mongolia 28/02/2019 Active
MFF Power Transmission Enhancement Investment Program II Tranche 3 ADB SPF CRP Pakistan 18/05/2019 Active
French Development Agency ESCM Complaints IAM Country Date Filed Status
Douala City Storm Drainage AFD ESCM Cameroon 27/09/2017 Active
Pune Metro Railway AFD ESCM India 02/07/2019 Active
Pune Metro Railway 2 AFD ESCM India 02/07/2019 Active
Dakar Regional Express Train AFD ESCM Senegal 09/07/2019 Active
African Development Bank IRM Complaints IAM Country Date Filed Status
Improvement of Health Services Delivery at Mulago Hospital and in the City of Kampala, Uganda AfDB IRM Uganda 14/02/2014 Active
Blaise Diagne International Airport AfDB IRM Senegal 22/09/2017 Active
Mombasa Mariakani Highway Project AfDB IRM Kenya 27/12/2017 Active
Abidjan Urban Transport Project AfDB IRM Ivory Coast 18/09/2018 Active
Abidjan Urban Transport Project AfDB IRM Ivory Coast 17/12/2018 Active
Abidjan Urban Transport Project AfDB IRM Ivory Coast 26/12/2018 Active
Dakar Regional Express Train - Phase 1: Dakar-Diamniadio Segment, Senegal AfDB IRM Senegal 09/06/2019 Active
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
MHP Corporate Support Loan, MHP Biogas EBRD PCM Ukraine 05/06/2018 Active
Nenskra HPP EBRD PCM Georgia 30/05/2018 Active
Sarajevo Urban Roads Development Project EBRD PCM Bosnia and Herzegovina 25/04/2018 Active
EPS Restructuring EBRD PCM Serbia 25/04/2018 Active
Shuakhevi HPP EBRD PCM Georgia 09/02/2018 Active
Kozloduy International Decommissioning Support Fund EBRD PCM Bulgaria 07/03/2018 Active
CMI Offshore EBRD PCM Regional 19/10/2017 Active
BEH Bond Issue EBRD PCM Bulgaria 16/10/2017 Active
Belgrade Public Transport and Traffic Infrastructure EBRD PCM Serbia 10/05/2016 Active
Lukoil Shah Deniz Stage II EBRD PCM Azerbaijan 05/09/2017 Active
Belgrade Public Transport and Traffic Infrastructure EBRD PCM Serbia 10/05/2016 Active
Southeast Europe Equity Fund II EBRD PCM Regional 02/08/2017 Active
Shuakhevi HPP EBRD PCM Georgia 16/07/2018 Active
Belgrade Solid Waste PPP EBRD PCM Serbia 11/09/2019 Active
European Investment Bank CM Complaints IAM Country Date Filed Status
Panama Canal Expansion EIB CM Panama 09/03/2011 Active
Secondary and Local Roads Programme EIB CM Albania 03/09/2013 Active
Subconcessao Pinhal Interior EIB CM Portugal 04/03/2011 Active
Grand Contournement Ouest de Strasbourg EIB CM France 12/04/2018 Active
Spain Gas Network Expansion II EIB CM Spain 02/03/2018 Active
Spain Gas Network Expansion II EIB CM Spain 01/03/2018 Active
Spain Gas Network Expansion II EIB CM Spain 28/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 23/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 16/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 14/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 09/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 06/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 06/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 05/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 05/02/2018 Active
Trans Adriatic Pipeline EIB CM Greece 04/02/2018 Active
Spain Gas Network Expansion II EIB CM Spain 02/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 01/02/2018 Active
Trans Adriatic Pipeline EIB CM Italy 29/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 21/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 20/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 20/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 19/01/2018 Active
Trans Adriatic Pipeline EIB CM Italy 19/01/2018 Active
S3 Doublement de la MC27 EIB CM Tunisia 08/01/2018 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 14/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 13/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 07/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 07/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 07/12/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 07/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 06/12/2017 Active
Trans Adriatic Pipeline EIB CM Italy 30/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 21/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 19/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 15/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 15/11/2017 Active
Trans Adriatic Pipeline EIB CM Italy 15/11/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 09/11/2017 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 21/07/2017 Active
Trans Adriatic Pipeline EIB CM 06/07/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 30/06/2017 Active
Georgia East-West Highway EIB CM Georgia 27/06/2017 Active
Regional Mombasa Port Access Road EIB CM Kenya 22/05/2017 Active
Centrale Solaire de Ouarzazate EIB CM Morocco 15/05/2017 Active
Corridor VC Mostar South EIB CM Bosnia and Herzegovina 02/05/2017 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 02/03/2017 Active
Georgia East-West Highway EIB CM Georgia 09/01/2017 Active
Réseau Ferroviaire Rapide EIB CM Tunisia 11/11/2016 Active
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 12/10/2016 Active
CA CCFL Reventazon Hydropower EIB CM Costa Rica 28/09/2016 Active
JESSICA Initiative EIB CM Bulgaria 10/08/2016 Active
Grand Contournement Ouest de Strasbourg EIB CM France 19/07/2016 Active
Georgia East-West Highway EIB CM Georgia 21/04/2016 Active
Réseau Ferroviaire Rapide EIB CM Tunisia 06/04/2016 Active
Nam Theun 2 Hydroelectric EIB CM 06/04/2016 Active
Piraeus Port Expansion EIB CM Greece 26/09/2019 Active
Pune Metro Rail EIB CM India 01/09/2019 Active
Port-Disaster Infrastructure Reconstruction EIB CM Madagascar 05/08/2019 Active
Tomato Processing Line EIB CM Ukraine 01/08/2019 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 24/06/2019 Active
Bangalore Metro Rail Project Line R6 EIB CM India 06/06/2019 Active
Mariscina County Waste Management EIB CM Croatia 05/05/2019 Active
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 14/04/2019 Active
Mariscina County Waste Management Centre (CWMC) EIB CM Croatia 31/03/2019 Active
Curtis Biomass Power Generation Plant EIB CM Spain 18/03/2019 Active
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 03/03/2019 Active
TAP - TANAP EIB CM 06/02/2019 Active
Kharkiv Metro Expansion EIB CM Ukraine 22/01/2019 Active
Modernisation Routiere I EIB CM Tunisia 01/07/2018 Active
Modernisation Routiere I EIB CM Tunisia 09/05/2018 Active
Modernisation Routiere I EIB CM Tunisia 17/05/2018 Active
Nenskra HPP EIB CM Georgia 31/05/2018 Active
Trans Adriatic Pipeline EIB CM Greece 31/05/2018 Active
Castilla y Leon Climate Change EIB CM Spain 31/05/2018 Active
Municipal and Regional Infrastructure Loan EIB CM Serbia 13/08/2018 Active
Akira I Geothermal Power Plant EIB CM Kenya 30/08/2018 Active
D4R7 Slovakia PPP EIB CM Slovakia 30/08/2018 Active
Nepal Power System Expansion EIB CM Nepal 07/10/2018 Active
ONEE Project Eolien EIB CM Morocco 21/10/2018 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 04/11/2018 Active
S2 Denivellation de huit carrefours a Sfax EIB CM Tunisia 18/12/2018 Active
Green Climate Fund IRM Complaints IAM Country Date Filed Status
Building the Resilience of Wetlands in the Province of Datem del Marañón, Peru GCF IRM Peru 08/05/2019 Active
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
Support for Structuring the Ituango Hydroelectric Project IDB MICI Colombia 05/06/2018 Active
Program for the Reconstruction of Electricity Infrastructure in Areas Affected by the Earthquake in Ecuador IDB MICI Ecuador 20/04/2018 Active
Alto Maipo Hydroelectric Power Project IDB MICI Chile 23/01/2017 Active
Downtown Redevelopment, Modernization of Metropolitan Public Transport, and of Government Offices Project IDB MICI Paraguay 17/05/2016 Active
Maués Integrated Sanitation Program - PROSAIMAUÉS IDB MICI Brazil 12/09/2019 Active
Railroad General Roca Improvement Program - Constitución - La Plata Line IDB MICI Argentina 12/06/2019 Active
Reconquista River Basin Environmental Sanitation Program- Request III IDB MICI Argentina 07/05/2019 Active
Productive and Tourism Infrastructure Program for the Province of Rio Negro IDB MICI Argentina 28/02/2019 Active
São José dos Campos Urban Structuring Program- Request III IDB MICI Brazil 04/02/2019 Active
IFC/MIGA CAO Complaints IAM Country Date Filed Status
Alex Dev-01/Wadi al-Qamar IFC CAO Egypt 09/04/2015 Active
Axzon-01/Halych and Kalush IFC CAO Ukraine 03/02/2014 Active
Bilt Paper-02/Sipitang IFC CAO Malaysia 01/06/2015 Active
CIFI-01/Santa Cruz IFC CAO Guatemala 15/07/2015 Active
Dinant-02/Aguan Valley IFC CAO Honduras 25/07/2014 Active
Dinant-03/Aguan Valley IFC CAO Honduras 25/07/2014 Active
Eco Oro-01/Bucaramanga IFC CAO Colombia 13/06/2012 Active
Enso Albania-01 IFC CAO Albania 22/06/2015 Active
Ficohsa-02/Tela IFC CAO Honduras 09/10/2015 Active
India Infrastructure Fund-01/Dhenkanal District IFC CAO India 15/04/2011 Active
Ingenio Montelimar-01/Montelimar Environs IFC CAO Nicaragua 01/10/2015 Active
Lonmin-02/Marikana IFC CAO South Africa 16/06/2015 Active
Real LRIF-01/Coban IFC CAO Guatemala 29/10/2014 Active
Vizhinjam-01/Kerala IFC CAO India 21/08/2012 Active
Vizhinjam-02/Kerala IFC CAO India 23/09/2012 Active
Vizhinjam-03/Mulloor IFC CAO India 12/04/2013 Active
Wilmar Group-03/Jambi IFC CAO Indonesia 09/11/2011 Active
AGL-01/Makhalakidzeebi IFC CAO Georgia 15/02/2018 Active
Alex Dev Ltd-03/Beni Suef IFC CAO Egypt 10/05/2017 Active
Alex Dev Ltd-02/Beni Suef IFC CAO Egypt 13/02/2017 Active
Alto Maipo-01/Cajon del Maipo IFC CAO Chile 24/01/2017 Active
Alto Maipo-02/Cajon del Maipo IFC CAO Chile 05/07/2017 Active
Bridge International Academies-1/Kenya IFC CAO Kenya 16/04/2018 Active
Eleme Fertilizer-01/Port Harcourt IFC CAO Nigeria 11/04/2018 Active
Myanma Awba Group Company Ltd.-01/Myanmar IFC CAO Myanmar 04/10/2017 Active
Nedbank-01/Kintinian IFC CAO Guinea 27/04/2017 Active
Reventazon HPP-01/Siquirres IFC CAO Costa Rica 13/09/2016 Active
Reventazon HPP-02/Siquirres IFC CAO Costa Rica 20/12/2016 Active
Rizal Commercial Banking Corporation (RCBC)-01 IFC CAO Philippines 11/10/2017 Active
Togo LCT-02/Lomé IFC CAO Togo 16/02/2018 Active
Yanacocha-09/Cajamarca IFC CAO Peru 17/01/2017 Active
Yanacocha-10/Cajamarca IFC CAO Peru 10/05/2017 Active
Financial Intermediaries 01-03 IFC CAO Cambodia 11/06/2018 Active
Trans-Anatolian Pipeline-02/ Garajemirli IFC CAO Azerbaijan, Georgia, Turkey 26/10/2018 Active
Galnaftogaz-01/Kiev IFC CAO Ukraine 08/08/2018 Active
PL IV-01/Multiple locations IFC CAO Panama 18/06/2018 Active
TPBank and VPBank-01/Ratanakiri Province IFC CAO Cambodia 12/03/2019 Active
Palm Oil-01 IFC CAO Indonesia 26/11/2018 Active
Enso Albania-02/Mat IFC CAO Albania 20/03/2019 Active
MHP-01/Vinnytsia IFC CAO Ukraine 05/06/2018 Active
CBG-01/Sangaredi IFC CAO Guinea 26/02/2019 Active
Salala Rubber Corporation-01/Margibi and Bong IFC CAO Liberia 27/05/2019 Active
Indorama Kokand/Hamkor Bank-01 IFC CAO Uzbekistan 30/06/2016 Active
Japan Bank for International Cooperation EEG Complaints IAM Country Date Filed Status
Cirebon Coal-fired Power Plant Project-Unit 2 in West Java JBIC EEG Indonesia 24/05/2017 Active
Japan International Cooperation Agency EEG Complaints IAM Country Date Filed Status
Support for Agricultural Development Master Plan for Nacala Corridor in Mozambique JICA EEG Mozambique 10/04/2017 Active
United Nations Development Programme SECU Complaints IAM Country Date Filed Status
Fortalecimiento institucional para la gestión basada en resultados del Ministerio de Relaciones Exte UNDP SECU Panama 15/08/2017 Active
Malawi National Registration and Identification System UNDP SECU Malawi 01/10/2017 Active
Improving Solid Waste Management and Income Creation in Host Communities- Rehabilitation of Al Alake UNDP SECU Jordan 05/06/2018 Active
Integrated and Transboundary Conservation of Biodiversity in the Basins of the Republic of Cameroon UNDP SECU Cameroon 02/08/2018 Active
Integrated and Transboundary Conservation of Biodiversity in the Basins of the Republic of Congo UNDP SECU Republic of Congo 02/08/2018 Active
Integrated Protected Area Land and Seascape Management in Tanintharyi (Ridge to Reef) UNDP SECU Myanmar 20/09/2018 Active
Mainstreaming Biodiversity into the Management of the Coastal Zone in the Republic of Mauritius UNDP SECU Mauritius 23/03/2019 Active
United Nations Development Programme SRM Complaints IAM Country Date Filed Status
Malawi National Registration and Identification System UNDP SRM Malawi 01/10/2017 Active
Integrated Protected Area Land and Seascape Management in Tanintharyi (Ridge to Reef) UNDP SRM Myanmar 20/09/2018 Active
Mainstreaming Biodiversity into the Management of the Coastal Zone in the Republic of Mauritius UNDP SRM Mauritius 23/03/2019 Active
World Bank Panel Complaints IAM Country Date Filed Status
Amaravati Sustainable Capital City Development Project WB Panel India 25/03/2017 Active
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III (Second Request) WB Panel Uganda 19/09/2016 Active
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III WB Panel Uganda 20/06/2016 Active
Rural Water Supply and Sanitation Project for Low Income States - First Request WB Panel India 21/09/2018 Active
Rural Water Supply and Sanitation Project for Low Income States - Second Request WB Panel India 12/12/2018 Active
Transport Sector Support Project and its Additional Financing WB Panel Kenya 17/12/2018 Active
Odra-Vistula Flood Management Project - First Request WB Panel Poland 21/06/2019 Active
Odra-Vistula Flood Management Project - Second Request WB Panel Poland 11/07/2019 Active
Odra-Vistula Flood Management Project - Third Request WB Panel Poland 12/07/2019 Active
Odra-Vistula Flood Management Project - Fourth Request WB Panel Poland 15/07/2019 Active
Odra-Vistula Flood Management Project - Fifth Request WB Panel Poland 15/07/2019 Active
Teresina Enhancing Municipal Governance and Quality of Life Project and its Additional Financing WB Panel Brazil 23/08/2019 Active
Odra-Vistula Flood Management Project - Sixth Request WB Panel Poland 30/07/2019 Active
Odra-Vistula Flood Management Project - Seventh Request WB Panel Poland 04/09/2019 Active
Odra-Vistula Flood Management Project - Eighth Request WB Panel Poland 20/09/2019 Active
Odra-Vistula Flood Management Project - Ninth Request WB Panel Poland 07/10/2019 Active
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