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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

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Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
Promoting Economic Use of Customary Land and Samoa AgriBusiness Support Project ADB SPF CRP Samoa 13/04/2016 Active
National Highway Network Development in Balochistan Project ADB SPF CRP Pakistan 02/03/2018 Active
Adjaristsqali Hydropower Project ADB SPF CRP Georgia 15/02/2018 Active
Clean Energy and Network Efficiency Improvement Project ADB SPF CRP Sri Lanka 31/07/2017 Active
MFF Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 12/04/2016 Active
North-South Transmission Enhancement Project ADB SPF CRP Afghanistan 31/01/2018 Active
Peshawar Sustainable Bus Rapid Transit Corridor ADB SPF CRP Pakistan 07/02/2018 Active
Peshawar Sustainable Bus Rapid Transit Corridor ADB SPF CRP Pakistan 19/03/2018 Active
Uttarakhand Urban Sector Development Investment Program - Project 1 and Uttarakhand Urban Sector Development Investment Program - Tranche 2 ADB SPF CRP India 16/02/2018 Active
Integrated Road Investment Program ADB SPF CRP Sri Lanka 24/02/2018 Active
Pehur High Level Canal Extension Project ADB SPF CRP Pakistan 05/02/2019 Active
Ulaanbaatar Urban Services and Ger Areas Development Investment Proram - Tranche 1 ADB SPF CRP Mongolia 28/02/2019 Active
MFF Power Transmission Enhancement Investment Program II Tranche 3 ADB SPF CRP Pakistan 18/05/2019 Active
Tamil Nadu Urban Flagship Investment Program - Tranche 1 ADB SPF CRP India 17/07/2020 Active
Tanahu Hydropower Project ADB SPF CRP Nepal 12/02/2020 Active
Regional Urban Development Project ADB SPF CRP Nepal 03/01/2020 Active
Greater Colombo Wastewater Management Project ADB SPF CRP Sri Lanka 22/11/2019 Active
Greater Mekong Subregion Tourism Infrastructure for Inclusive Growth Project ADB SPF CRP Laos 13/07/2021 Active
Electricity Transmission Expansion and Supply Improvement Project ADB SPF CRP Nepal 13/07/2021 Active
Water Resources Development Investment Program - Project 2 ADB SPF CRP Afghanistan 12/07/2021 Active
Tamil Nadu Urban Flagship Investment Program - Tranche 2 ADB SPF CRP India 01/07/2021 Active
Sustainable Coastal Protection and Management Investment Program - Tranche 2 ADB SPF CRP India 30/06/2021 Active
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 17/06/2021 Active
Central Asia Regional Economic Cooperation Corridor Development Investment Program - Tranche 1 ADB SPF CRP Pakistan 10/06/2021 Active
French Development Agency ESCM Complaints IAM Country Date Filed Status
Pune Metro Railway AFD ESCM India 02/07/2019 Active
Pune Metro Railway 2 AFD ESCM India 02/07/2019 Active
Dakar Regional Express Train AFD ESCM Senegal 09/07/2019 Active
Biougra wastewater treatment plant AFD ESCM Morocco 19/05/2020 Active
African Development Bank IRM Complaints IAM Country Date Filed Status
Blaise Diagne International Airport AfDB IRM Senegal 22/09/2017 Active
Mombasa Mariakani Highway Project AfDB IRM Kenya 27/12/2017 Active
Abidjan Urban Transport Project AfDB IRM Ivory Coast 18/09/2018 Active
Abidjan Urban Transport Project AfDB IRM Ivory Coast 17/12/2018 Active
Abidjan Urban Transport Project AfDB IRM Ivory Coast 26/12/2018 Active
Dakar Regional Express Train - Phase 1: Dakar-Diamniadio Segment, Senegal AfDB IRM Senegal 09/06/2019 Active
Nyakararo - Mwaro - Gitega Road (RN18) Upgrade and Asphalting Project / Phase II, Troncon Kibumbu-Gitega (Mweya): 24 Km AfDB IRM Burundi 06/01/2021 Active
The Construction Works for Kapenguria-Makutano and Chepareria Towns Sewerage System Project AfDB IRM Kenya 07/11/2020 Active
German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 26/10/2020 Active
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 14/10/2020 Active
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 05/10/2020 Active
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 11/08/2020 Active
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 18/05/2020 Active
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 06/07/2020 Active
Lome Container Terminal DEG/FMO/PR ICM Togo 22/08/2018 Active
PHC (FERONIA) DEG/FMO/PR ICM Democratic Republic of Congo 05/11/2018 Active
Unknown DEG ICM 1 DEG/FMO/PR ICM Unknown 25/02/2021 Active
European Bank for Reconstruction and Development IPAM Complaints IAM Country Date Filed Status
Corridor Vc in FBH - Part 3 Project EBRD IPAM Bosnia and Herzegovina 06/01/2020 Active
UPTF - Mariupol Trolleybus Project EBRD IPAM Ukraine 17/04/2020 Active
Corridor Vc 2 Project EBRD IPAM Bosnia and Herzegovina 13/07/2020 Active
Saint Gobain Construction Products Russia EBRD IPAM Russia 16/07/2020 Active
Tumad Gold Mines Development EBRD IPAM Turkey 23/08/2020 Active
Belgrade Solid Waste PPP EBRD IPAM Serbia 24/11/2020 Active
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
MHP Corporate Support Loan, MHP Biogas EBRD PCM Ukraine 05/06/2018 Active
Nenskra HPP EBRD PCM Georgia 30/05/2018 Active
Shuakhevi HPP EBRD PCM Georgia 09/02/2018 Active
Kozloduy International Decommissioning Support Fund EBRD PCM Bulgaria 07/03/2018 Active
CMI Offshore EBRD PCM Regional 19/10/2017 Active
BEH Bond Issue EBRD PCM Bulgaria 16/10/2017 Active
Lukoil Shah Deniz Stage II EBRD PCM Azerbaijan 05/09/2017 Active
Shuakhevi HPP EBRD PCM Georgia 16/07/2018 Active
Belgrade Solid Waste PPP EBRD PCM Serbia 11/09/2019 Active
Lydian (Amulsar Gold Mine) - Extension EBRD PCM Armenia 19/05/2020 Active
North-South Corridor (Kvesheti-Kobi) Road Project EBRD PCM Georgia 27/09/2019 Active
European Investment Bank CM Complaints IAM Country Date Filed Status
Secondary and Local Roads Programme EIB CM Albania 03/09/2013 Active
Subconcessao Pinhal Interior EIB CM Portugal 04/03/2011 Active
Grand Contournement Ouest de Strasbourg EIB CM France 12/04/2018 Active
Trans Adriatic Pipeline EIB CM Italy 06/02/2018 Active
Trans Adriatic Pipeline EIB CM Greece 04/02/2018 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 14/12/2017 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 21/07/2017 Active
Trans Adriatic Pipeline EIB CM 06/07/2017 Active
Corridor VC Mostar South EIB CM Bosnia and Herzegovina 02/05/2017 Active
JESSICA Initiative EIB CM Bulgaria 10/08/2016 Active
Grand Contournement Ouest de Strasbourg EIB CM France 19/07/2016 Active
Piraeus Port Expansion EIB CM Greece 26/09/2019 Active
Pune Metro Rail EIB CM India 01/09/2019 Active
Port-Disaster Infrastructure Reconstruction EIB CM Madagascar 05/08/2019 Active
Tomato Processing Line EIB CM Ukraine 01/08/2019 Active
Bangalore Metro Rail Project Line R6 EIB CM India 06/06/2019 Active
Mariscina County Waste Management EIB CM Croatia 05/05/2019 Active
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 14/04/2019 Active
Curtis Biomass Power Generation Plant EIB CM Spain 18/03/2019 Active
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 03/03/2019 Active
Trans Adriatic Pipeline EIB CM Greece 31/05/2018 Active
D4R7 Slovakia PPP EIB CM Slovakia 30/08/2018 Active
Nepal Power System Expansion EIB CM Nepal 07/10/2018 Active
ONEE Project Eolien EIB CM Morocco 21/10/2018 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 04/11/2018 Active
S2 Denivellation de huit carrefours a Sfax EIB CM Tunisia 18/12/2018 Active
Divaca-Koper Second Rail Track EIB CM Slovenia 26/10/2020 Active
Ukraine Urban Public Transport EIB CM Ukraine 31/08/2020 Active
Pune Metro Rail EIB CM India 28/08/2020 Active
Eolo I (Wind) - Phase II EIB CM Spain 20/08/2020 Active
Oosterweel Connection EIB CM Belgium 10/07/2020 Active
Completion of Tashlyk HPSPP EIB CM Ukraine 12/06/2020 Active
GEEREF - Akiira Geothermal Power Plant EIB CM Kenya 03/06/2020 Active
GEEREF - Akiira Geothermal Power Plant EIB CM Kenya 03/06/2020 Active
Marišćina County Waste Management EIB CM Croatia 28/05/2020 Active
SE Safety Improvement EIB CM Slovakia 05/05/2020 Active
Lega Dembi Gold EIB CM Ethiopia 25/03/2020 Active
Budapest Airport Concession EIB CM Hungary 02/03/2020 Active
Lebanon Round 1 Wind - Project 1 EIB CM Lebanon 27/02/2020 Active
Nepal Tenahu Hydropower Project EIB CM Nepal 11/02/2020 Active
Corridor VC Mostar South EIB CM Bosnia and Herzegovina 05/02/2020 Active
GEF South Asia Growth Fund II EIB CM India 21/11/2019 Active
Flood Protection Measures EIB CM Greece 23/07/2021 Active
Endesa Wind and Solar Green Framework Loan EIB CM Spain 12/07/2021 Active
Flood Protection Measures EIB CM Greece 12/07/2021 Active
Malawi NRWB Water Efficiency EIB CM Malawi 09/07/2021 Active
Nepal Tanahu Hydropower Project EIB CM Nepal 03/06/2021 Active
Nepal Tanahu Hydropower Project EIB CM Nepal 03/06/2021 Active
S2 Denivellation de huit carrefours a Sfax EIB CM Tunisia 03/03/2021 Active
Pune Metro Line EIB CM India 23/02/2021 Active
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 02/02/2021 Active
Trans Adriatic Pipeline EIB CM Italy 21/12/2020 Active
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 15/12/2020 Active
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 11/12/2020 Active
Divaca-Koper Second Rail Track EIB CM Slovenia 25/11/2020 Active
Green Climate Fund IRM Complaints IAM Country Date Filed Status
Building the Resilience of Wetlands in the Province of Datem del Marañón, Peru GCF IRM Peru 08/05/2019 Active
FP146: Bio-CLIMA: Integrated climate action to reduce deforestation and strengthen resilience in BOSAWAS and Rio San Juan Biospheres GCF IRM Nicaragua 30/06/2021 Active
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
The Acre Sustainable Development Program (PDSA-II) IDB MICI Brazil 10/09/2020 Active
Development Program For Metropolitan Areas Outside the Capital II (AR-L1243) IDB MICI Argentina 09/02/2021 Active
Water and Sanitation for Small Communities Program - Tranche II (PROAS II) (AR-L1289) IDB MICI Argentina 21/06/2021 Active
Integrated Urban Solid Waste Management Program - Request II (AR-L1151) IDB MICI Argentina 23/07/2021 Active
Cantonal Road Network II Program (CR-L1065) IDB MICI Costa Rica 23/07/2021 Active
IFC/MIGA CAO Complaints IAM Country Date Filed Status
Axzon-01/Halych and Kalush IFC CAO Ukraine 03/02/2014 Active
Lonmin-02/Marikana IFC CAO South Africa 16/06/2015 Active
AGL-01/Makhalakidzeebi IFC CAO Georgia 15/02/2018 Active
Alex Dev Ltd-03/Beni Suef IFC CAO Egypt 10/05/2017 Active
Alex Dev Ltd-02/Beni Suef IFC CAO Egypt 13/02/2017 Active
Alto Maipo-01/Cajon del Maipo IFC CAO Chile 24/01/2017 Active
Alto Maipo-02/Cajon del Maipo IFC CAO Chile 05/07/2017 Active
Bridge International Academies-1/Kenya IFC CAO Kenya 16/04/2018 Active
Eleme Fertilizer-01/Port Harcourt IFC CAO Nigeria 11/04/2018 Active
Myanma Awba Group Company Ltd.-01/Myanmar IFC CAO Myanmar 04/10/2017 Active
Nedbank-01/Kintinian IFC CAO Guinea 27/04/2017 Active
Rizal Commercial Banking Corporation (RCBC)-01 IFC CAO Philippines 11/10/2017 Active
Togo LCT-02/Lomé IFC CAO Togo 16/02/2018 Active
Financial Intermediaries 01-03 IFC CAO Cambodia 11/06/2018 Active
PL IV-01/Multiple locations IFC CAO Panama 18/06/2018 Active
TPBank and VPBank-01/Ratanakiri Province IFC CAO Cambodia 12/03/2019 Active
Palm Oil-01 IFC CAO Indonesia 26/11/2018 Active
MHP-01/Vinnytsia IFC CAO Ukraine 05/06/2018 Active
CBG-01/Sangaredi IFC CAO Guinea 26/02/2019 Active
Salala Rubber Corporation-01/Margibi and Bong IFC CAO Liberia 27/05/2019 Active
Indorama Kokand/Hamkor Bank-01 IFC CAO Uzbekistan 30/06/2016 Active
Karot Hydro-02 IFC CAO Pakistan 24/08/2019 Active
Karot Hydro-03 IFC CAO Pakistan 06/07/2020 Active
Grupo M and CODEVI II-01/Zone Franche de Ouanaminthe IFC CAO Haiti 12/03/2020 Active
Masdar Baynouna-01/ East Amman IFC CAO Jordan 11/02/2020 Active
Bridge International Academies-02/Kenya IFC CAO Kenya 16/02/2020 Active
Delonex and Africa Oil-01/Kerio Valley IFC CAO Kenya 06/08/2019 Active
Pan American Energy (PAE)-01/Comodoro Rivadavia IFC CAO Argentina 22/09/2020 Active
Alcazar Energy-01/Jordan IFC CAO Jordan 02/03/2020 Active
Daehan Wind Power Company 01/Tafila IFC CAO Jordan 16/06/2020 Active
Shapoorji Pallonji-01/Pune IFC CAO India 08/12/2020 Active
Bridge International Academies-03/Kenya IFC CAO Kenya 03/09/2020 Active
Bridge International Academies-04/Vice President request IFC CAO Kenya 16/02/2020 Active
Valor-01/Sao Paulo IFC CAO Brazil 12/03/2021 Active
HSA Foods-01 IFC CAO Yemen 05/04/2021 Active
Japan Bank for International Cooperation EEG Complaints IAM Country Date Filed Status
Cirebon Coal-fired Power Plant Project-Unit 2 in West Java JBIC EEG Indonesia 24/05/2017 Active
Japan International Cooperation Agency EEG Complaints IAM Country Date Filed Status
Support for Agricultural Development Master Plan for Nacala Corridor in Mozambique JICA EEG Mozambique 10/04/2017 Active
United Nations Development Programme SECU Complaints IAM Country Date Filed Status
Integrated and Transboundary Conservation of Biodiversity in the Basins of the Republic of Cameroon UNDP SECU Cameroon 02/08/2018 Active
Integrated and Transboundary Conservation of Biodiversity in the Basins of the Republic of Congo UNDP SECU Republic of Congo 02/08/2018 Active
Integrated Protected Area Land and Seascape Management in Tanintharyi (Ridge to Reef) UNDP SECU Myanmar 20/09/2018 Active
Mainstreaming Biodiversity into the Management of the Coastal Zone in the Republic of Mauritius UNDP SECU Mauritius 23/03/2019 Active
Enhancing Climate Resilience of India's Coastal Communities UNDP SECU India 14/07/2020 Active
Socio-economic development of communities around radioactive sites in Kyrgyzstan UNDP SECU Kyrgyzstan 10/10/2020 Active
Funding Facility for Stabilization UNDP SECU Iraq 11/01/2021 Active
Sector Privado y Agenda 2030, potentially others UNDP SECU Colombia 11/05/2021 Active
United Nations Development Programme SRM Complaints IAM Country Date Filed Status
Malawi National Registration and Identification System UNDP SRM Malawi 01/10/2017 Active
Integrated Protected Area Land and Seascape Management in Tanintharyi (Ridge to Reef) UNDP SRM Myanmar 20/09/2018 Active
Mainstreaming Biodiversity into the Management of the Coastal Zone in the Republic of Mauritius UNDP SRM Mauritius 23/03/2019 Active
World Bank Panel Complaints IAM Country Date Filed Status
Rural Water Supply and Sanitation Project for Low Income States - First Request WB Panel India 21/09/2018 Active
Rural Water Supply and Sanitation Project for Low Income States - Second Request WB Panel India 12/12/2018 Active
Teresina Enhancing Municipal Governance and Quality of Life Project and its Additional Financing WB Panel Brazil 23/08/2019 Active
North Eastern Road-corridor Asset Management Project (NERAMP) (P125590) WB Panel Uganda 01/10/2020 Active
Cusco Transport Improvement Project (P132505) WB Panel Peru 16/07/2020 Active
Nepal-India Regional Trade and Transport Project (P144335) WB Panel Nepal 25/04/2020 Active
Piaui Pillars of Growth and Social Inclusion Project (P129342) WB Panel Brazil 06/12/2019 Active
Second Kampala Institutional and Infrastructure Development Project (KIIDP-2) WB Panel Uganda 17/06/2021 Active
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