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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


Complaint Filters

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is registered
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Has DR Agreement
Non-Compliance Found
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Year Filed
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Has Commitments
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Community Facing Commitments
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Complaint Stage Filters

Registration Outputs
Has registration report
Unregistered - Reasons
Eligibility Outputs
Has eligibility report
Ineligibility - Reasons
Dispute Resolution Outputs
Has dr report
No DR - Reasons
Compliance Review Outputs
Has compliance report
No CR - Reasons
Monitoring Outputs
Has monitoring report
No Monitoring - Reasons

Project Filters

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European Investment Bank CM Complaints IAM Country Date Filed Status
Bujagali-hydroelectric EIB CM Uganda 24/02/2009 Closed With Outputs
EMS Electricity Network Upgrading EIB CM Serbia 21/10/2014 Closed With Outputs
Gibe III Hydropower Plant EIB CM Ethiopia 08/06/2010 Closed With Outputs
MOZAL II, Mozambique EIB CM Mozambique 26/10/2010 Closed With Outputs
Mariscina County Waste Management EIB CM Croatia 06/03/2013 Monitoring
Municipal and Regional Infrastructure Loan EIB CM Serbia 01/03/2012 Closed With Outputs
Olkaria I&IV Geothermal Extension A EIB CM Kenya 16/07/2014 Closed With Outputs
Olkaria I&IV Geothermal Extension B EIB CM Kenya 01/08/2014 Closed With Outputs
Rivne-Kyiv High Voltage Line EIB CM Ukraine 06/07/2012 Closed With Outputs
South Poland CHP, Bielsko-Biala, Poland EIB CM Poland 29/03/2011 Closed With Outputs
Tajikistan Framework Agreement EIB CM Tajikistan 25/03/2009 Closed With Outputs
Transport Lending Policy EIB CM Unknown 07/11/2008 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 27/06/2017 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 09/01/2017 Closed With Outputs
Réseau Ferroviaire Rapide EIB CM Tunisia 06/04/2016 Monitoring
Nam Theun 2 Hydroelectric EIB CM 06/04/2016 Closed With Outputs
Kharkiv Metro Expansion EIB CM Ukraine 22/01/2019 Monitoring
Nepal Power System Expansion EIB CM Nepal 08/10/2018 Monitoring
Lega Dembi Gold EIB CM Ethiopia 25/03/2020 Closed With Outputs
Budapest Airport Concession (CAPEX Plan) EIB CM Hungary 02/03/2020 Monitoring
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 02/02/2021 Closed With Outputs
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 15/12/2020 Closed With Outputs
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 08/03/2021 Monitoring
G1 Penetrante Sud EIB CM Tunisia 16/08/2022 Closed With Outputs Outside Process
Zenata Urban Development EIB CM Morocco 23/03/2021 Monitoring
S4 Deviation Zarzis EIB CM Tunisia 16/11/2021 Monitoring
SRWB Water Supply and Sanitation Programme EIB CM Malawi 14/03/2022 Monitoring
Akiira I Geothermal Power Plant EIB CM Kenya 30/05/2022 Closed With Outputs
S7 Expressway EIB CM Poland 24/09/2015 Closed With Outputs
D4R7 Slovakia PPP EIB CM Slovakia 05/11/2015 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2018 Monitoring
Zenata Urban Development EIB CM Morocco 10/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Nenskra HPP EIB CM Georgia 09/03/2018 Closed With Outputs
Zenata Urban Development Project EIB CM Morocco 19/10/2022 Monitoring
Toplofikacia CHP EIB CM Bulgaria 13/11/2018 Closed With Outputs
Curtis Biomass Power Generation Plant EIB CM Spain 26/03/2019 Closed With Outputs
African Lion Mining Fund III EIB CM Mauritius 03/03/2019 Closed With Outputs
Corridor Cotier EIB CM Senegal 03/03/2019 Closed With Outputs
ETAP South Tunisian Gas EIB CM Tunisia 28/12/2015 Closed With Outputs
IFC/MIGA CAO Complaints IAM Country Date Filed Status
Agrokasa-01/Ica IFC CAO Peru 02/06/2009 Closed With Outputs
Alex Dev-01/Wadi al-Qamar IFC CAO Egypt 09/04/2015 Closed With Outputs
Amaggi Expansion-01/IFC Executive Vice President Request IFC CAO Brazil 01/11/2004 Closed With Outputs
BTC Pipeline-26/Krstanisi IFC CAO Georgia 12/12/2005 Closed Without Outputs
BTC Pipeline-31/Naokhrebi IFC CAO Georgia 28/02/2008 Closed Without Outputs
Bujagali Energy-04/Bujagali IFC CAO Uganda 21/03/2011 Monitoring
CIFI-01/Hidro Santa Cruz IFC CAO Guatemala 15/07/2015 Monitoring
Celulosas de M'Bopicua (CMB) & Orion-01/Argentina & Uruguay IFC CAO Argentina, Uruguay 01/09/2005 Closed With Outputs
Comsur V-01/Bosque Chiquitano IFC CAO Bolivia 01/06/2003 Closed With Outputs
Dinant-01/CAO Vice President Request IFC CAO Honduras 17/04/2012 Closed With Outputs
Eco Oro-01/Bucaramanga IFC CAO Colombia 13/06/2012 Closed With Outputs
Ficohsa-02/Tela IFC CAO Honduras 09/10/2015 Closed Without Outputs
CAO Compliance Audit of IFC's Financial Sector Investments IFC CAO World 01/04/2011 Monitoring
India Infrastructure Fund-01/Dhenkanal District IFC CAO India 15/04/2011 Monitoring
KEK-01/Prishtina IFC CAO Kosovo 25/08/2011 Closed With Outputs
Lydian Intl3-01/Gndevaz & Jermuk IFC CAO Armenia 16/04/2014 Closed With Outputs
Lydian Intl3-02/Gndevaz IFC CAO Armenia 25/07/2014 Closed With Outputs
Mahindra Farm Services-01/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-02/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-03/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-04/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Maple Energy-01/Nuevo Sucre and Canaan IFC CAO Peru 06/04/2010 Closed Without Outputs
Mindoro Resources-01/Jabonga IFC CAO Philippines 16/09/2011 Closed Without Outputs
Mozal-01/Matola and Maputo IFC CAO Mozambique 01/10/2010 Closed With Outputs
Pando Montelirio-01/Chiriqui IFC CAO Panama 27/01/2010 Closed Without Outputs
Quellaveco Mining-01/Moquegua IFC CAO Peru 26/11/2011 Closed With Outputs
Real LRIF-01/Coban IFC CAO Guatemala 29/10/2014 Monitoring
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Alto Maipo-01/Cajon del Maipo IFC CAO Chile 24/01/2017 Monitoring
Myanma Awba Group Company Ltd.-01/Myanmar IFC CAO Myanmar 04/10/2017 Monitoring
Reventazon HPP-02 IFC CAO Costa Rica 20/12/2016 Closed With Outputs
Rizal Commercial Banking Corporation (RCBC)-01 IFC CAO Philippines 11/10/2017 Monitoring
Yanacocha-09/Cajamarca IFC CAO Peru 17/01/2017 Closed With Outputs
Galnaftogaz-01/Kiev IFC CAO Ukraine 08/08/2018 Closed Without Outputs
Condor Gold PLC-01/Santa Cruz de la India IFC CAO Nicaragua 26/07/2018 Closed Without Outputs
PL IV-01/Multiple locations IFC CAO Panama 18/06/2018 Monitoring
Togo LCT-03/Lome IFC CAO Togo 20/12/2022 Monitoring
Financial Intermediary-01 IFC CAO Indonesia 31/10/2019 Closed Without Outputs
Overseas Private Investment Corporation OA Complaints IAM Country Date Filed Status
Mexico Cerro de Oro Hydroelectric OPIC OA Mexico 30/11/2010 Closed With Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Arun III Proposed Hydroelectric Project and Restructuring of IDA Credit WB Panel Nepal 24/10/1994 Closed With Outputs
Cartagena Water Supply, Sewerage and Environmental Management Project WB Panel Colombia 20/04/2004 Closed With Outputs
Coal Sector Mitigation Project and Coal Sector Rehabitation Project WB Panel India 21/06/2001 Closed With Outputs
Forest Concession Management and Control Pilot Project WB Panel Cambodia 28/01/2005 Closed With Outputs
Integrated Coastal Zone Management and Clean-Up Project, First Request WB Panel Albania 30/07/2007 Closed With Outputs
Lake Victoria Environmental Management Project WB Panel Kenya 12/10/1999 Closed With Outputs
Land Administration Project WB Panel Honduras 03/01/2006 Closed With Outputs
Land Administration Project (First Request) WB Panel Panama 25/02/2009 Closed With Outputs
Land Management and Administration Project WB Panel Cambodia 04/09/2009 Closed With Outputs
Mining Development and Environmental Control Assistance Project WB Panel Ecuador 13/12/1999 Closed With Outputs
Mumbai Urban Transport Project WB Panel India 28/04/2004 Closed With Outputs
NTPC I Power Generation Project WB Panel India 01/05/1997 Closed With Outputs
National Drainage Program Project WB Panel Pakistan 10/09/2004 Closed With Outputs
Natural Resource Management Project WB Panel Kenya 14/01/2013 Closed With Outputs
Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project WB Panel Chad 22/03/2001 Closed With Outputs
Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project WB Panel Cameroon 25/09/2002 Closed With Outputs
Power Development Project WB Panel Nepal 10/07/2013 Closed With Outputs
Private Power Generation Project WB Panel Uganda 05/03/2007 Closed With Outputs
Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request WB Panel Argentina 13/09/2007 Closed With Outputs
Second Urban Environment Sanitation Project WB Panel Ghana 16/08/2007 Closed With Outputs
Smallholder Agriculture Development Project WB Panel Papua New Guinea 08/12/2009 Closed With Outputs
Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project WB Panel Uganda 27/07/2001 Closed With Outputs
Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project WB Panel Democratic Republic of Congo 19/11/2005 Closed With Outputs
Vishnugad Pipalkoti Hydro Electric Project WB Panel India 23/07/2012 Monitoring
West African Gas Pipeline Project WB Panel Ghana, Nigeria 27/04/2006 Closed With Outputs
Western Poverty Reduction Project WB Panel China 18/06/1999 Closed With Outputs
Rural Water Supply and Sanitation Project for Low Income States - First Request WB Panel India 21/09/2018 Monitoring
Rural Water Supply and Sanitation Project for Low Income States - Second Request WB Panel India 12/12/2018 Monitoring
Teresina Enhancing Municipal Governance and Quality of Life Project and its Additional Financing WB Panel Brazil 23/08/2019 Closed With Outputs
North Eastern Road-corridor Asset Management Project (NERAMP) (P125590) WB Panel Uganda 01/10/2020 Monitoring
West Africa Coastal Areas Resilience Investment Project (P162337), Additional Financing (P176313) and Global Environment Facility (GEF) (P092289)(Togo) WB Panel Togo 04/08/2021 Monitoring