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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

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Project Filters

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Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
Mundra Ultra Mega Power Project ADB SPF CRP India 19/09/2013 Monitoring
Rehabilitation of the Railway in Cambodia Project ADB SPF CRP Cambodia 21/11/2011 Closed With Outputs
Southern Transport Development Project (STDP) ADB SPF CRP Sri Lanka 09/06/2004 Closed With Outputs
Visayas Base-Load Power Project ADB SPF CRP Philippines 28/02/2011 Closed With Outputs
North-South Corridor (Kvesheti-Kobi) Road Project ADB SPF CRP Georgia 06/01/2021 Monitoring
African Development Bank IRM Complaints IAM Country Date Filed Status
Bujagali Hydropower Project and Bujagali Interconnection Project AfDB IRM Uganda 16/05/2007 Closed With Outputs
Medupi Power Project AfDB IRM South Africa 28/09/2010 Monitoring
Multinational Road Development and Transport Facilitation Programme within the Mano River Union (Guinea Section) AfDB IRM Guinea 15/09/2016 Monitoring
125 MW Coal-Fired Power Plant in Sendou AfDB IRM Senegal 09/05/2016 Monitoring
125 MW Coal-Fired Power Plant in Sendou AfDB IRM Senegal 15/07/2016 Monitoring
Mombasa Mariakani Highway Project AfDB IRM Kenya 27/12/2017 Monitoring
The Construction Works for Kapenguria-Makutano and Chepareria Towns Sewerage System Project AfDB IRM Kenya 07/11/2020 Monitoring
Mombasa Mariakani Highway Project AfDB IRM Kenya 21/08/2018 Monitoring
German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
Barro Blanco DEG/FMO/PR ICM Panama 05/05/2014 Closed With Outputs
Sendou / 16-01 & 16-02 DEG/FMO/PR ICM Senegal 09/05/2016 Monitoring
Sendou / 16-01 & 16-02 DEG/FMO/PR ICM Senegal 15/07/2016 Monitoring
Lome Container Terminal DEG/FMO/PR ICM Togo 22/08/2018 Monitoring
Barro Blanco DEG/FMO/PR ICM Panama 14/04/2014 Closed With Outputs
European Bank for Reconstruction and Development IPAM Complaints IAM Country Date Filed Status
Nenskra HPP EBRD IPAM Georgia 30/05/2018 Monitoring
Lukoil Shah Deniz Stage II EBRD IPAM Azerbaijan 05/09/2017 Closed With Outputs
Shuakhevi HPP EBRD IPAM Georgia 16/07/2018 Monitoring
Corridor Vc in FBH - Part 3 Project EBRD IPAM Bosnia and Herzegovina 06/01/2020 Monitoring
Lydian (Amulsar Gold Mine) - Extension EBRD IPAM Armenia 19/05/2020 Active
North-South Corridor (Kvesheti-Kobi) Road Project EBRD IPAM Georgia 27/09/2019 Monitoring
European Bank for Reconstruction and Development IRM Complaints IAM Country Date Filed Status
Vlore Thermal Power Generation Project EBRD IRM Albania 19/04/2007 Closed With Outputs
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
Altain Khuder debt & equity EBRD PCM Mongolia 30/12/2014 Closed With Outputs
Dariali HPP EBRD PCM Georgia 24/11/2014 Closed With Outputs
EPS Kolubara Environmental Improvement EBRD PCM Serbia 24/08/2012 Closed With Outputs
EPS Power II EBRD PCM Serbia 16/08/2013 Closed With Outputs
Energy Resources Phase II & Oyu Tolgoi EBRD PCM Mongolia 02/07/2013 Closed With Outputs
IPP4 Al-Manakher Power Project EBRD PCM Jordan 03/08/2015 Closed With Outputs
Ombla Hydro Power Plant EBRD PCM Croatia 17/11/2011 Closed With Outputs
Paravani Hydro Power Plant EBRD PCM Georgia 22/12/2011 Closed With Outputs
Rivne Kyiv High Voltage Line EBRD PCM Ukraine 10/01/2012 Closed With Outputs
Tbilisi Railway Bypass 1 EBRD PCM Georgia 07/03/2011 Closed With Outputs
Tbilisi Railway Bypass 2 EBRD PCM Georgia 07/03/2011 Closed With Outputs
Krnovo Wind Farm EBRD PCM Montenegro 02/03/2017 Closed With Outputs
EPS Restructuring EBRD PCM Serbia 16/02/2016 Closed With Outputs
European Investment Bank CM Complaints IAM Country Date Filed Status
Bujagali-hydroelectric EIB CM Uganda 24/02/2009 Closed With Outputs
EMS Electricity Network Upgrading EIB CM Serbia 21/10/2014 Closed With Outputs
Gibe III Hydropower Plant EIB CM Ethiopia 08/06/2010 Closed With Outputs
MOZAL II, Mozambique EIB CM Mozambique 26/10/2010 Closed With Outputs
Mariscina County Waste Management EIB CM Croatia 06/03/2013 Monitoring
Municipal and Regional Infrastructure Loan EIB CM Serbia 01/03/2012 Closed With Outputs
Olkaria I&IV Geothermal Extension A EIB CM Kenya 16/07/2014 Closed With Outputs
Olkaria I&IV Geothermal Extension B EIB CM Kenya 01/08/2014 Closed With Outputs
Rivne-Kyiv High Voltage Line EIB CM Ukraine 06/07/2012 Closed With Outputs
South Poland CHP, Bielsko-Biala, Poland EIB CM Poland 29/03/2011 Closed With Outputs
Tajikistan Framework Agreement EIB CM Tajikistan 25/03/2009 Closed With Outputs
Transport Lending Policy EIB CM Unknown 07/11/2008 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 27/06/2017 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 09/01/2017 Closed With Outputs
Réseau Ferroviaire Rapide EIB CM Tunisia 06/04/2016 Monitoring
Nam Theun 2 Hydroelectric EIB CM 06/04/2016 Closed With Outputs
Kharkiv Metro Expansion EIB CM Ukraine 22/01/2019 Monitoring
Nepal Power System Expansion EIB CM Nepal 08/10/2018 Monitoring
Lega Dembi Gold EIB CM Ethiopia 25/03/2020 Closed With Outputs
Budapest Airport Concession (CAPEX Plan) EIB CM Hungary 02/03/2020 Monitoring
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 02/02/2021 Closed With Outputs
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 15/12/2020 Closed With Outputs
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 08/03/2021 Monitoring
G1 Penetrante Sud EIB CM Tunisia 16/08/2022 Closed With Outputs Outside Process
Zenata Urban Development EIB CM Morocco 23/03/2021 Monitoring
S4 Deviation Zarzis EIB CM Tunisia 16/11/2021 Monitoring
SRWB Water Supply and Sanitation Programme EIB CM Malawi 14/03/2022 Monitoring
Akiira I Geothermal Power Plant EIB CM Kenya 30/05/2022 Closed With Outputs
S7 Expressway EIB CM Poland 24/09/2015 Closed With Outputs
D4R7 Slovakia PPP EIB CM Slovakia 05/11/2015 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2018 Monitoring
Zenata Urban Development EIB CM Morocco 10/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Zenata Urban Development EIB CM Morocco 14/06/2023 Monitoring
Nenskra HPP EIB CM Georgia 09/03/2018 Closed With Outputs
Zenata Urban Development Project EIB CM Morocco 19/10/2022 Monitoring
Toplofikacia CHP EIB CM Bulgaria 13/11/2018 Closed With Outputs
Curtis Biomass Power Generation Plant EIB CM Spain 26/03/2019 Closed With Outputs
African Lion Mining Fund III EIB CM Mauritius 03/03/2019 Closed With Outputs
Corridor Cotier EIB CM Senegal 03/03/2019 Closed With Outputs
ETAP South Tunisian Gas EIB CM Tunisia 28/12/2015 Closed With Outputs
Green Climate Fund IRM Complaints IAM Country Date Filed Status
Bio-CLIMA: Integrated climate action to reduce deforestation and strengthen resilience in BOSAWAS and Rio San Juan Biospheres GCF IRM Nicaragua 30/06/2021 Closed With Outputs
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
El Dorado International Airport IDB MICI Colombia 12/08/2011 Closed With Outputs
La Paz Storm Drainage Program II IDB MICI Bolivia 27/03/2014 Closed With Outputs
Marena Renovables Wind Project 2 IDB MICI Mexico 28/12/2012 Closed With Outputs
Panama Canal Expansion Program IDB MICI Panama 10/10/2011 Closed With Outputs
Pando-Monte Lirio Hydroelectric Power Project IDB MICI Panama 12/03/2010 Closed With Outputs
Rural Land Titling & Registration Project in Peru - Third Phase IDB MICI Peru 27/08/2015 Monitoring
Sao Jose dos Campos Urban Structuring Program IDB MICI Brazil 10/06/2011 Closed With Outputs
Ituango Hydropower Plant IDB MICI Colombia 05/06/2018 Monitoring
Alto Maipo Hydroelectric Power Project IDB MICI Chile 23/01/2017 Closed With Outputs
Downtown Redevelopment, Modernization of Metropolitan Public Transport, and of Government Offices Project IDB MICI Paraguay 17/05/2016 Closed With Outputs
São José dos Campos Urban Structuring Program- Request III IDB MICI Brazil 04/02/2019 Closed Without Outputs
Generadora San Mateo S.A. and Generadora San Andrés S.A. IDB MICI Guatemala 06/08/2018 Monitoring
International Finance Corporation and Multilateral Investment Guarantee Agency CAO Complaints IAM Country Date Filed Status
Agrokasa-01/Ica IFC CAO Peru 02/06/2009 Closed With Outputs
Alex Dev-01/Wadi al-Qamar IFC CAO Egypt 09/04/2015 Closed With Outputs
Amaggi Expansion-01/IFC Executive Vice President Request IFC CAO Brazil 01/11/2004 Closed With Outputs
BTC Pipeline-26/Krstanisi IFC CAO Georgia 12/12/2005 Closed Without Outputs
BTC Pipeline-31/Naokhrebi IFC CAO Georgia 28/02/2008 Closed Without Outputs
Bujagali Energy-04/Bujagali IFC CAO Uganda 21/03/2011 Monitoring
CIFI-01/Hidro Santa Cruz IFC CAO Guatemala 15/07/2015 Monitoring
Celulosas de M'Bopicua (CMB) & Orion-01/Argentina & Uruguay IFC CAO Argentina, Uruguay 01/09/2005 Closed With Outputs
Comsur V-01/Bosque Chiquitano IFC CAO Bolivia 01/06/2003 Closed With Outputs
Dinant-01/CAO Vice President Request IFC CAO Honduras 17/04/2012 Closed With Outputs
Eco Oro-01/Bucaramanga IFC CAO Colombia 13/06/2012 Closed With Outputs
CAO Compliance Audit of IFC's Financial Sector Investments IFC CAO World 01/04/2011 Monitoring
India Infrastructure Fund-01/Dhenkanal District IFC CAO India 15/04/2011 Monitoring
KEK-01/Prishtina IFC CAO Kosovo 25/08/2011 Closed With Outputs
Lydian Intl3-01/Gndevaz & Jermuk IFC CAO Armenia 16/04/2014 Closed With Outputs
Lydian Intl3-02/Gndevaz IFC CAO Armenia 25/07/2014 Closed With Outputs
Mahindra Farm Services-01/Confidential IFC CAO India 23/10/2006 Closed Without Outputs
Mahindra Farm Services-02/Confidential IFC CAO India 23/10/2006 Closed Without Outputs
Mahindra Farm Services-03/Confidential IFC CAO India 23/10/2006 Closed Without Outputs
Mahindra Farm Services-04/Confidential IFC CAO India 23/10/2006 Closed Without Outputs
Maple Energy-01/Nuevo Sucre and Canaan IFC CAO Peru 06/04/2010 Closed Without Outputs
Mindoro Resources-01/Jabonga IFC CAO Philippines 16/09/2011 Closed Without Outputs
Mozal-01/Matola and Maputo IFC CAO Mozambique 01/10/2010 Closed With Outputs
PNG SEZ-01/Madang Province IFC CAO Papua New Guinea 01/07/2011 Closed With Outputs
Pando Montelirio-01/Chiriqui IFC CAO Panama 27/01/2010 Closed Without Outputs
Quellaveco Mining-01/Moquegua IFC CAO Peru 26/11/2011 Closed With Outputs
Real LRIF-01/Coban IFC CAO Guatemala 29/10/2014 Monitoring
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Alto Maipo-01/Cajon del Maipo IFC CAO Chile 24/01/2017 Monitoring
Bridge International Academies-01/Kenya IFC CAO Kenya 16/04/2018 Monitoring
Myanma Awba Group Company Ltd.-01/Myanmar IFC CAO Myanmar 04/10/2017 Monitoring
Reventazon HPP-02 IFC CAO Costa Rica 20/12/2016 Closed With Outputs
Rizal Commercial Banking Corporation (RCBC)-01 IFC CAO Philippines 11/10/2017 Monitoring
Yanacocha-09/Cajamarca IFC CAO Peru 17/01/2017 Closed With Outputs
Galnaftogaz-01/Kiev IFC CAO Ukraine 08/08/2018 Closed Without Outputs
Condor Gold PLC-01/Santa Cruz de la India IFC CAO Nicaragua 26/07/2018 Closed Without Outputs
PL IV-01/Multiple locations IFC CAO Panama 18/06/2018 Monitoring
Salala Rubber Corporation-01/Margibi and Bong IFC CAO Liberia 27/05/2019 Monitoring
Delonex and Africa Oil-01/Kerio Valley IFC CAO Kenya 06/08/2019 Closed Without Outputs
Togo LCT-03/Lome IFC CAO Togo 20/12/2022 Closed With Outputs
Financial Intermediary-01 IFC CAO Indonesia 31/10/2019 Closed Without Outputs
Guinea: Palma Guinée-01 IFC CAO Guinea 19/01/2023 Closed Without Outputs
Japan Bank for International Cooperation EEG Complaints IAM Country Date Filed Status
Panama Canal Expansion Project JBIC EEG Panama 04/08/2011 Closed With Outputs
Central Java Coal-fired Power Plant Project JBIC EEG Indonesia 05/12/2016 Closed With Outputs
Japan International Cooperation Agency EEG Complaints IAM Country Date Filed Status
Support for Agricultural Development Master Plan for Nacala Corridor in Mozambique JICA EEG Mozambique 10/04/2017 Closed With Outputs
Overseas Private Investment Corporation OA Complaints IAM Country Date Filed Status
Mexico Cerro de Oro Hydroelectric OPIC OA Mexico 30/11/2010 Closed With Outputs
United Nations Development Programme SECU Complaints IAM Country Date Filed Status
India High Range Landscape Project UNDP SECU India 10/12/2015 Closed With Outputs
Fortalecimiento institucional para la gestion basada en resultados del Ministerio de Relaciones Exte UNDP SECU Panama 15/08/2017 Closed With Outputs
Malawi National Registration and Identification System UNDP SECU Malawi 01/10/2017 Monitoring
Improving Solid Waste Management and Income Creation in Host Communities- Rehabilitation of Al Alake UNDP SECU Jordan 05/06/2018 Monitoring
Integrated and Transboundary Conservation of Biodiversity in the Basins of the Republic of Cameroon UNDP SECU Cameroon 02/08/2018 Monitoring
Integrated and Transboundary Conservation of Biodiversity in the Basins of the Republic of Congo UNDP SECU Republic of Congo 02/08/2018 Closed With Outputs
Mainstreaming Biodiversity into the Management of the Coastal Zone in the Republic of Mauritius UNDP SECU Mauritius 23/03/2019 Closed With Outputs
Enhancing Climate Resilience of India's Coastal Communities UNDP SECU India 14/07/2020 Monitoring
Socio-economic development of communities around radioactive sites in Kyrgyzstan UNDP SECU Kyrgyzstan 10/09/2020 Monitoring
World Bank Panel Complaints IAM Country Date Filed Status
Arun III Proposed Hydroelectric Project and Restructuring of IDA Credit WB Panel Nepal 24/10/1994 Closed With Outputs
Cartagena Water Supply, Sewerage and Environmental Management Project WB Panel Colombia 20/04/2004 Closed With Outputs
Coal Sector Mitigation Project and Coal Sector Rehabitation Project WB Panel India 21/06/2001 Closed With Outputs
Forest Concession Management and Control Pilot Project WB Panel Cambodia 28/01/2005 Closed With Outputs
Integrated Coastal Zone Management and Clean-Up Project, First Request WB Panel Albania 30/07/2007 Closed With Outputs
Lake Victoria Environmental Management Project WB Panel Kenya 12/10/1999 Closed With Outputs
Land Administration Project WB Panel Honduras 03/01/2006 Closed With Outputs
Land Administration Project (First Request) WB Panel Panama 25/02/2009 Closed With Outputs
Land Management and Administration Project WB Panel Cambodia 04/09/2009 Closed With Outputs
Mining Development and Environmental Control Assistance Project WB Panel Ecuador 13/12/1999 Closed With Outputs
Mumbai Urban Transport Project WB Panel India 28/04/2004 Closed With Outputs
NTPC I Power Generation Project WB Panel India 01/05/1997 Closed With Outputs
National Drainage Program Project WB Panel Pakistan 10/09/2004 Closed With Outputs
Natural Resource Management Project WB Panel Kenya 14/01/2013 Closed With Outputs
Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project WB Panel Chad 22/03/2001 Closed With Outputs
Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project WB Panel Cameroon 25/09/2002 Closed With Outputs
Power Development Project WB Panel Nepal 10/07/2013 Closed With Outputs
Private Power Generation Project WB Panel Uganda 05/03/2007 Closed With Outputs
Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request WB Panel Argentina 13/09/2007 Closed With Outputs
Second Urban Environment Sanitation Project WB Panel Ghana 16/08/2007 Closed With Outputs
Smallholder Agriculture Development Project WB Panel Papua New Guinea 08/12/2009 Closed With Outputs
Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project WB Panel Uganda 27/07/2001 Closed With Outputs
Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project WB Panel Democratic Republic of Congo 19/11/2005 Closed With Outputs
Vishnugad Pipalkoti Hydro Electric Project WB Panel India 23/07/2012 Closed With Outputs
West African Gas Pipeline Project WB Panel Ghana, Nigeria 27/04/2006 Closed With Outputs
Western Poverty Reduction Project WB Panel China 18/06/1999 Closed With Outputs
Rural Water Supply and Sanitation Project for Low Income States - First Request WB Panel India 20/09/2018 Monitoring
Rural Water Supply and Sanitation Project for Low Income States - Second Request WB Panel India 12/12/2018 Monitoring
Teresina Enhancing Municipal Governance and Quality of Life Project and its Additional Financing WB Panel Brazil 13/08/2019 Closed With Outputs
North Eastern Road-corridor Asset Management Project (NERAMP) (P125590) WB Panel Uganda 01/10/2020 Monitoring
West Africa Coastal Areas Resilience Investment Project (P162337), Additional Financing (P176313) and Global Environment Facility (GEF) (P092289)(Togo) WB Panel Togo 04/08/2021 Monitoring
Mumbai Urban Transport Project (Second Request) WB Panel India 24/06/2004 Closed With Outputs
Land Administration Project (Second Request) WB Panel Panama 17/03/2009 Closed With Outputs