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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


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French Development Agency ESCM Complaints IAM Country Date Filed Status
Douala City Storm Drainage AFD ESCM Cameroon 27/09/2017 Monitoring
German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
Barro Blanco / 14-0002 DEG/FMO/PR ICM Panama 05/05/2014 Monitoring
European Investment Bank CM Complaints IAM Country Date Filed Status
Barro Blanco Hydroelectric EIB CM Panama 11/12/2009 Closed Without Outputs
Bujagali Hydroelectric EIB CM Uganda 01/12/2009 Closed With Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 04/01/2012 Closed Without Outputs
Gazela Bridge Rehabilitation EIB CM Serbia 28/09/2009 Closed With Outputs
Gilgel Gibe 3 EIB CM Ethiopia 08/06/2010 Closed With Outputs
Highway Interchange Petlovo Brdo EIB CM Serbia 22/03/2013 Closed Without Outputs
MoSE Venice EIB CM Italy 11/05/2009 Closed Without Outputs
Motorway A-2 EIB CM Poland 02/12/2009 Closed Without Outputs
Motorway A-2 2 EIB CM Poland 09/07/2010 Closed Without Outputs
Motorways D1 EIB CM Slovakia 19/10/2009 Closed With Outputs
Noise pollution caused by the new EIB/EIF Building 2 EIB CM Luxembourg 29/07/2010 Closed With Outputs Outside Process
Slovak Motorways D1 EIB CM Slovakia 05/05/2009 Closed Without Outputs
Torun Bridge EIB CM Poland 19/10/2010 Closed Without Outputs
Valencia Centros Escolares El Bracal EIB CM Spain 04/09/2013 Closed Without Outputs
Valencia Centros Escolares Emilio Lluch EIB CM Spain 13/04/2012 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 17/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 04/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 25/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 19/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 09/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 03/04/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 27/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 01/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 18/01/2017 Closed With Outputs
IFC/MIGA CAO Complaints IAM Country Date Filed Status
AD Hydro Power Limited-01/Himachal Pradesh IFC CAO India 01/10/2004 Closed With Outputs
Agri-Vie Fund-01/Kiboga IFC CAO Uganda 20/12/2011 Monitoring
Agri-Vie Fund-02/Mubende IFC CAO Uganda 20/12/2011 Monitoring
Agrokasa-01/Ica IFC CAO Peru 02/06/2009 Closed With Outputs
Ambuklao-Binga Hydroelectric Power-01/Binga IFC CAO Philippines 01/06/2008 Closed With Outputs
Assan Aluminyum-01/Dilovasi IFC CAO Turkey 01/10/2008 Closed With Outputs
Atul Ltd.-01/Gujarat IFC CAO India 01/06/2006 Closed With Outputs
Avianca-01/Colombia IFC CAO Colombia 14/11/2011 Monitoring
BTC Pipeline-14/Vale IFC CAO Georgia 08/08/2004 Closed With Outputs
BTC Pipeline-17/Tadzrisi IFC CAO Georgia 10/12/2004 Closed With Outputs
BTC Pipeline-22/Tsemi IFC CAO Georgia 24/06/2005 Closed With Outputs
BTC Pipeline-29/Tsalka IFC CAO Georgia 03/08/2006 Closed With Outputs
BTC Pipeline-30/Vale IFC CAO Georgia 20/08/2007 Closed With Outputs
BTC Pipeline-32/Vale IFC CAO Georgia 01/08/2008 Closed With Outputs
BTC Pipeline-33/Vale IFC CAO Georgia 30/05/2011 Closed With Outputs
Bujagali Energy-05/Bujagali IFC CAO Uganda 16/05/2011 Monitoring
Cambodia Airport II-01/Preah Sihanouk IFC CAO Cambodia 11/12/2009 Closed With Outputs
Dinant-01/CAO Vice President Request IFC CAO Honduras 17/04/2012 Monitoring
Empresa Electrica Pangue S.A.-01/Upper Bio-Bio Watershed IFC CAO Chile 01/08/2000 Closed With Outputs
Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed IFC CAO Chile 01/07/2002 Closed With Outputs
Ficohsa-01/ CAO Vice President Request IFC CAO Honduras 21/08/2013 Monitoring
Financial Intermediaries-01/CAO Vice President Request IFC CAO World 01/04/2011 Monitoring
Harmon Hall-01/Mexico IFC CAO Mexico 02/12/2011 Closed With Outputs
Interagua-01/Guayaquil IFC CAO Ecuador 01/01/2008 Closed With Outputs
KEK-01/Prishtina IFC CAO Kosovo 25/08/2011 Closed With Outputs
Lukoil Overseas-01/Berezovka IFC CAO Kazakhstan 01/09/2004 Closed With Outputs
Nicaragua Sugar Estates Limited-01/Leon and Chinandega IFC CAO Nicaragua 01/03/2008 Closed With Outputs
PNG SEZ-01/Madang Province IFC CAO Papua New Guinea 12/07/2011 Closed With Outputs
Quellaveco-01/Moquegua IFC CAO Peru 26/11/2011 Monitoring
Rainforest Ecolodge Linkages-01/Deniyaya IFC CAO Sri Lanka 20/08/2009 Closed With Outputs
Russkiy Mir II-03/Taman IFC CAO Russia 01/03/2009 Closed With Outputs
Standard Profil-01/Duzce IFC CAO Turkey 01/09/2008 Closed With Outputs
Tata Ultra Mega-01/Mundra and Anjar IFC CAO India 14/06/2011 Monitoring
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Wilmar Group-02/Sumatra IFC CAO Indonesia 01/12/2008 Closed With Outputs
Yanacocha-01/Cajamarca IFC CAO Peru 01/12/2000 Closed With Outputs
Yanacocha-02/Cajamarca IFC CAO Peru 01/03/2001 Closed With Outputs
Yanacocha-03/Cajamarca IFC CAO Peru 01/03/2006 Closed With Outputs
Bidco Bev. & Det.-03/ Kalangala IFC CAO Uganda 13/01/2017 Closed With Outputs
Bidco Bev. & Det.-01/Thika IFC CAO Kenya 10/06/2016 Monitoring
Bidco Bev. & Det.-04/Thika IFC CAO Kenya 23/05/2017 Monitoring
Egyptian Indian Polyester Company - Sokhna-02/India IFC CAO Egypt 20/08/2017 Closed With Outputs
Rajmandala Hydropower Project-01/Bantarcaringin Kampong IFC CAO Indonesia 16/05/2016 Closed With Outputs
Zalagh-01/Tiddas IFC CAO Morocco 21/03/2016 Monitoring
Overseas Private Investment Corporation OA Complaints IAM Country Date Filed Status
Baku - Tbilisi - Ceyhan Pipeline OPIC OA Georgia 01/03/2006 Closed With Outputs
United Nations Development Programme SRM Complaints IAM Country Date Filed Status
India High Range Mountain Landscape Project UNDP SRM India 10/12/2015 Monitoring
World Bank Panel Complaints IAM Country Date Filed Status
Cartagena Water Supply, Sewerage and Environmental Management Project WB Panel Colombia 20/04/2004 Closed With Outputs
Coal Sector Mitigation Project and Coal Sector Rehabitation Project WB Panel India 21/06/2001 Closed With Outputs
Electricity Expansion Project WB Panel Kenya 26/10/2014 Monitoring
Eskom Investment Support Project WB Panel South Africa 06/04/2010 Closed With Outputs
Forest Concession Management and Control Pilot Project WB Panel Cambodia 28/01/2005 Closed With Outputs
Integrated Coastal Zone Management and Clean-Up Project, First Request WB Panel Albania 30/07/2007 Closed With Outputs
Land Administration Project WB Panel Honduras 03/01/2006 Closed With Outputs
Land Administration Project (First Request) WB Panel Panama 25/02/2009 Closed With Outputs
Land Management and Administration Project WB Panel Cambodia 04/09/2009 Closed With Outputs
Mumbai Urban Transport Project WB Panel India 28/04/2004 Closed With Outputs
National Drainage Program Project WB Panel Pakistan 10/09/2004 Closed With Outputs
Natural Resource Management Project WB Panel Kenya 14/01/2013 Closed With Outputs
Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta) WB Panel Argentina, Paraguay 17/05/2002 Closed With Outputs
Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project WB Panel Cameroon 25/09/2002 Closed With Outputs
Power Development Project WB Panel Nepal 10/07/2013 Monitoring
Power Sector Generation and Restructuring Project WB Panel Albania 30/04/2007 Closed With Outputs
Private Power Generation Project WB Panel Uganda 05/03/2007 Closed With Outputs
Protection of Basic Services Program Phase II Additional Financing and Promoting Basic Services Phase III Project WB Panel Ethiopia 24/09/2012 Monitoring
Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request WB Panel Argentina 13/09/2007 Closed With Outputs
Second Urban Environment Sanitation Project WB Panel Ghana 16/08/2007 Closed With Outputs
Smallholder Agriculture Development Project WB Panel Papua New Guinea 08/12/2009 Closed With Outputs
Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project WB Panel Democratic Republic of Congo 19/11/2005 Closed With Outputs
Vishnugad Pipalkoti Hydro Electric Project WB Panel India 23/07/2012 Monitoring
West African Gas Pipeline Project WB Panel Ghana, Nigeria 27/04/2006 Closed With Outputs