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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


Complaint Filters

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is registered
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Has DR Agreement
Non-Compliance Found
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Complaint Stage Filters

Registration Outputs
Has registration report
Unregistered - Reasons
Eligibility Outputs
Has eligibility report
Ineligibility - Reasons
Dispute Resolution Outputs
Has dr report
No DR - Reasons
Compliance Review Outputs
Has compliance report
No CR - Reasons
Monitoring Outputs
Has monitoring report
No Monitoring - Reasons

Project Filters

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Project
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Clear
French Development Agency ESCM Complaints IAM Country Date Filed Status
Urban Renovation Project, Central Africa AFD ESCM 29/01/2021 Closed With Outputs Outside Process
European Investment Bank CM Complaints IAM Country Date Filed Status
Belgrade Urban Renewal EIB CM Serbia 28/02/2010 Closed Without Outputs
Belgrade Urban Renewal 2 EIB CM Serbia 26/02/2010 Closed Without Outputs
Bucharest Metro Line 5, Romania EIB CM Romania 29/04/2011 Closed With Outputs
Bujagali-hydroelectric EIB CM Uganda 24/02/2009 Closed With Outputs
Castor Underground Gas Storage EIB CM Spain 03/12/2013 Closed With Outputs
DTS Expressway, Poland EIB CM Poland 12/07/2012 Closed With Outputs
DTS Expressway II EIB CM Poland 15/01/2010 Closed Without Outputs
Eastern Poland Roads Ten-T EIB CM Poland 02/05/2012 Closed With Outputs
Electricity Network Upgrading EIB CM West Bank 24/10/2013 Closed Without Outputs
Eurasia Tunnel, Turkey EIB CM Turkey 27/05/2011 Closed Without Outputs
Gazela Bridge Rehabilitation EIB CM Serbia 28/09/2009 Closed With Outputs
Gibe III Hydropower Plant EIB CM Ethiopia 08/06/2010 Closed With Outputs
Gipuzkoa Waste Management Project EIB CM Spain 06/07/2010 Closed Without Outputs
Larnaca Sewerage and Drainage I EIB CM Cyprus 26/05/2012 Closed With Outputs
MOZAL II, Mozambique EIB CM Mozambique 26/10/2010 Closed With Outputs
MoSE Venice EIB CM Italy 11/05/2009 Closed Without Outputs
Motorway A-2, Poland EIB CM Poland 03/12/2009 Closed Without Outputs
Motorways D1 EIB CM Slovakia 19/10/2009 Closed With Outputs
NFC Forestry Project EIB CM Uganda 20/10/2011 Closed With Outputs
Nuweiba Power Plant Project EIB CM Egypt 19/05/2009 Closed With Outputs
Panama Canal Expansion EIB CM Panama 28/03/2011 Closed With Outputs
Porto De Aveiro, Portugal EIB CM Portugal 08/11/2011 Closed With Outputs
Puerto Sevilla EIB CM Spain 16/07/2013 Closed With Outputs
Rivne-Kyiv High Voltage Line EIB CM Ukraine 06/07/2012 Closed With Outputs
Scottish & Southern Renewables, UK EIB CM United Kingdom 16/09/2010 Closed Without Outputs
Slovak Motorways (PPP) D1 Phase 1 EIB CM Slovakia 05/05/2009 Closed Without Outputs
Terminal Contenedores Cadiz EIB CM Spain 03/01/2012 Closed With Outputs
Torun Bridge EIB CM Poland 19/10/2010 Closed With Outputs
Transit Roads V Lot 17, Bulgaria EIB CM Bulgaria 14/12/2012 Closed With Outputs
Transport Lending Policy EIB CM Unknown 07/11/2008 Closed With Outputs
Warsaw Ring Road, Poland EIB CM Poland 07/02/2011 Closed Without Outputs
D4R7 Slovakia PPP EIB CM Slovakia 01/05/2016 Closed Without Outputs
SE Safety Improvement EIB CM Slovakia 05/05/2020 Closed With Outputs
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 02/02/2021 Monitoring
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 15/12/2020 Monitoring
Pedemontana Lombarda Toll Motorway PPP EIB CM Italy 15/11/2021 Closed With Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 02/12/2021 Closed With Outputs
AQP-Water Sector Upgrade Southern Italy EIB CM Italy 25/07/2021 Closed With Outputs
PV Hybrid Storage System Demo Project (EDP) EIB CM France 28/02/2022 Closed Without Outputs
Warsaw Ring Road, Poland EIB CM Poland 13/07/2010 Closed With Outputs
Zenata Urban Development EIB CM Morocco 06/03/2023 Closed With Outputs Outside Process
Slovak Motorways (PPP) D1 Phase I EIB CM Slovakia 20/10/2009 Closed With Outputs
IFC/MIGA CAO Complaints IAM Country Date Filed Status
AES Sonel-02/Doula IFC CAO Cameroon 21/02/2013 Closed Without Outputs
Aconcagua-01/Santa Barbara IFC CAO Chile 11/11/2009 Closed Without Outputs
Albania Hydros-01/Tirana IFC CAO Albania 14/01/2013 Closed Without Outputs
Amaggi Expansion-01/IFC Executive Vice President Request IFC CAO Brazil 01/11/2004 Closed With Outputs
Anvil Mining Congo, SARL-01/World Bank President Request IFC CAO Democratic Republic of Congo 01/07/2005 Closed With Outputs
BTC Pipeline-02/Rustavi IFC CAO Georgia 16/03/2004 Closed With Outputs
BTC Pipeline-06/Bashkovi IFC CAO Georgia 21/05/2004 Closed Without Outputs
BTC Pipeline-07/Dgvari IFC CAO Georgia 21/05/2004 Closed With Outputs Outside Process
BTC Pipeline-08/Sagrasheni IFC CAO Georgia 21/05/2004 Closed Without Outputs
BTC Pipeline-09/Tetritskaro IFC CAO Georgia 29/05/2004 Closed Without Outputs
BTC Pipeline-10/Tetritskaro IFC CAO Georgia 21/05/2004 Closed With Outputs
BTC Pipeline-11/Tsikhisjvari IFC CAO Georgia 21/05/2004 Closed Without Outputs
BTC Pipeline-15/Tetritsakro IFC CAO Georgia 01/12/2004 Closed Without Outputs
BTC Pipeline-16/Tetritsakro IFC CAO Georgia 01/12/2004 Closed Without Outputs
BTC Pipeline-18/Tetritsakro IFC CAO Georgia 01/12/2004 Closed Without Outputs
BTC Pipeline-19/Atskuri Temple IFC CAO Georgia 03/05/2005 Closed Without Outputs
BTC Pipeline-20/Atskuri IFC CAO Georgia 03/05/2005 Closed Without Outputs
BTC Pipeline-23/Tsemi IFC CAO Georgia 24/06/2005 Closed Without Outputs
Bank Alfalah-01/Saddar Karachi IFC CAO Pakistan 06/05/2015 Closed Without Outputs
Bujagali-02/Bujagali Falls IFC CAO Uganda 19/06/2001 Closed Without Outputs
Bujagali-03/Canada IFC CAO Uganda 01/07/2001 Closed Without Outputs
Bulyanhulu Project-01/Kankola IFC CAO Tanzania 01/01/2002 Closed Without Outputs
Celulosas de M'Bopicua (CMB) & Orion-01/Argentina & Uruguay IFC CAO Argentina, Uruguay 01/09/2005 Closed With Outputs
Compania Minera Antamina S.A.-01/ Huarmey IFC CAO Peru 01/09/2000 Closed Without Outputs
Compania Minera Antamina S.A.-02/Huarmey IFC CAO Peru 01/05/2005 Closed Without Outputs
Comsur V-01/Bosque Chiquitano IFC CAO Bolivia 01/06/2003 Closed With Outputs
Dinant-02/Rio Aguan IFC CAO Honduras 25/07/2014 Closed Without Outputs
Dinant-03/Aguan Valley IFC CAO Honduras 25/07/2014 Closed Without Outputs
Ficohsa-02/Tela IFC CAO Honduras 09/10/2015 Closed Without Outputs
Financial Intermediary (FI)-01/Aguan Valley IFC CAO Honduras 25/07/2014 Closed Without Outputs
Harmon Hall-02/Puerto Vallarta IFC CAO Mexico 06/09/2013 Closed Without Outputs
Harmon Hall-03/ Puerto Vallerta IFC CAO Mexico 06/11/2013 Closed Without Outputs
Harmon Hall-04/ Puerto Vallerta IFC CAO Mexico 06/11/2013 Closed Without Outputs
Harmon Hall-05/ Puerto Vallerta IFC CAO Mexico 06/11/2013 Closed Without Outputs
Harmon Hall-06/ Merida Campestre IFC CAO Mexico 06/11/2013 Closed Without Outputs
Harmon Hall-08/Mexico IFC CAO Mexico 14/03/2014 Closed Without Outputs
Hidromaule-01/San Clemente IFC CAO Chile 27/10/2014 Closed Without Outputs
Jordan Gateway Project Co.-02/Bet Shean Valley IFC CAO Jordan 01/01/2001 Closed With Outputs Outside Process
Kalahari Diamond-01/Kalahari IFC CAO Botswana 01/11/2004 Closed Without Outputs
Kurum Hydro-01/Bradashesh IFC CAO Albania 19/05/2015 Closed Without Outputs
Lafarge Surma Cement -01 IFC CAO India 06/01/2014 Closed Without Outputs
Mahindra Farm Services-01/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-02/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-03/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-04/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Niger Delta Contractor Revolving Credit Facility-01/Niger Delta IFC CAO Nigeria 01/06/2001 Closed Without Outputs
Orion-02/ Gualeguaychu IFC CAO Uruguay 05/08/2009 Closed Without Outputs
Panama Canal Expansion-01/Gatun IFC CAO Panama 13/05/2011 Closed Without Outputs
Plato-01/Bishkek IFC CAO Kyrgyzstan 07/04/2015 Closed Without Outputs
Ramky-03/Gummidipoondi IFC CAO India 19/10/2007 Closed Without Outputs
TCBuen-01/Buenaventura IFC CAO Colombia 09/12/2009 Closed Without Outputs
Tata Tea-02/Assam IFC CAO India 02/02/2013 Monitoring
Yanacocha-05/Cajamarca IFC CAO Peru 07/06/2013 Closed Without Outputs
Yanacocha-07/Cajamarca IFC CAO Peru 10/03/2014 Closed Without Outputs
MPS-01/Tema IFC CAO Ghana 26/02/2018 Closed Without Outputs
Trans-Anatolian Pipeline-01/Vale IFC CAO Azerbaijan, Georgia, Turkey 29/03/2017 Closed Without Outputs
Yanacocha-11/Cajamarca IFC CAO Peru 06/12/2017 Closed Without Outputs
Condor Gold PLC-01/Santa Cruz de la India IFC CAO Nicaragua 26/07/2018 Closed Without Outputs
Enso Albania-02/Mat IFC CAO Albania 20/03/2019 Closed Without Outputs
Japan International Cooperation Agency EEG Complaints IAM Country Date Filed Status
Mumbai Metro Line 3 Project JICA EEG India 26/01/2015 Closed Without Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Arun III Proposed Hydroelectric Project and Restructuring of IDA Credit WB Panel Nepal 24/10/1994 Closed With Outputs
Development Forestry Sector Management Project WB Panel Liberia 24/09/2010 Closed With Outputs Outside Process
Education Improvement Project WB Panel Armenia 16/05/2014 Closed Without Outputs
Giza North Power Project WB Panel Egypt 21/02/2013 Closed With Outputs Outside Process
Highlands Water Project - Phase 1B, 2nd Request WB Panel Lesotho 26/04/1999 Closed Without Outputs
Improving Rural Livelihoods through Carbon Sequestration Project WB Panel India 23/04/2012 Closed Without Outputs
Kenya Energy Sector Recovery Project WB Panel Kenya 10/05/2012 Closed With Outputs Outside Process
Kosovo Power Project (Proposed) WB Panel Kosovo 29/03/2012 Closed Without Outputs
Lake Victoria Environmental Management Project WB Panel Kenya 12/10/1999 Closed With Outputs
Lima Urban Transport Project WB Panel Peru 01/10/2009 Closed With Outputs
Parana Biodiversity Project WB Panel Brazil 10/07/2006 Closed With Outputs Outside Process
Private Sector Development and Competitiveness Project, First Request WB Panel Democratic Republic of Congo 25/02/2009 Closed With Outputs Outside Process
Quilleco Hydropower Project WB Panel Chile 21/04/2010 Closed With Outputs Outside Process
Red Sea - Dead Sea Water Conveyance Study Program WB Panel Gaza, Israel, Jordan, West Bank 24/06/2011 Closed Without Outputs
Sustainable Development of Natural Resources - Additional Financing, and Sustainable Development of Natural Resources II WB Panel Afghanistan 03/12/2012 Closed With Outputs Outside Process
Tax Administration Reform Project WB Panel Pakistan 22/12/2009 Closed With Outputs Outside Process
Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project WB Panel Uganda 27/07/2001 Closed With Outputs
Western Poverty Reduction Project WB Panel China 18/06/1999 Closed With Outputs
Bangladesh Modern Food Storage Facilities Project WB Panel Bangladesh 08/12/2016 Closed Without Outputs
Water Supply Augmentation Project, Greater Beirut Water Supply Project and its Additional Financing WB Panel Lebanon 06/08/2018 Closed Without Outputs
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing WB Panel Mongolia 02/04/2018 Closed Without Outputs
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing WB Panel Mongolia 02/04/2018 Closed Without Outputs
Nairobi Metropolitan Services Improvement Project WB Panel Kenya 10/04/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - First Request WB Panel Poland 21/06/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Second Request WB Panel Poland 11/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Third Request WB Panel Poland 12/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Fourth Request WB Panel Poland 15/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Fifth Request WB Panel Poland 15/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Sixth Request WB Panel Poland 30/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Seventh Request WB Panel Poland 04/09/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Eighth Request WB Panel Poland 20/09/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Ninth Request WB Panel Poland 07/10/2019 Closed Without Outputs
Ecosystem Conservation and Management Project (P156021) WB Panel Sri Lanka 21/10/2019 Closed Without Outputs
Second Kampala Institutional and Infrastructure Development Project (KIIDP-2) WB Panel Uganda 17/06/2021 Closed With Outputs
South-West Roads: Western Europe-Western China International Transit Corridor Project (CAREC 1b & 6b) WB Panel Kazakhstan 24/12/2020 Closed Without Outputs
Nepal-India Electricity Transmission and Trade Project (P115767) and its Additional Financing (P132631) WB Panel Nepal 18/10/2021 Closed With Outputs