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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


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is registered
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Non-Compliance Found
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Complaint Stage Filters

Registration Outputs
Has registration report
Unregistered - Reasons
Eligibility Outputs
Has eligibility report
Ineligibility - Reasons
Dispute Resolution Outputs
Has dr report
No DR - Reasons
Compliance Review Outputs
Has compliance report
No CR - Reasons
Monitoring Outputs
Has monitoring report
No Monitoring - Reasons

Project Filters

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Clear
French Development Agency ESCM Complaints IAM Country Date Filed Status
Douala City Storm Drainage AFD ESCM Cameroon 27/09/2017 Monitoring
European Bank for Reconstruction and Development IRM Complaints IAM Country Date Filed Status
Vlore Thermal Power Generation Project EBRD IRM Albania 19/04/2007 Closed With Outputs
European Investment Bank CM Complaints IAM Country Date Filed Status
Ambatovy Nickel Project EIB CM Madagascar 09/05/2012 Monitoring
Belgrade By-Pass EIB CM Serbia 23/09/2011 Closed With Outputs
Bujagali Hydroelectric EIB CM Uganda 02/12/2009 Closed With Outputs
Bujagali-hydroelectric EIB CM Uganda 24/02/2009 Closed With Outputs
Castor Underground Gas Storage EIB CM Spain 03/12/2013 Closed With Outputs
Eirgrid East-West Interconnector TEN-E EIB CM Ireland 04/11/2010 Closed With Outputs
Gazela Bridge Rehabilitation EIB CM Serbia 28/09/2009 Closed With Outputs
Gibe III Hydropower Plant EIB CM Ethiopia 08/06/2010 Closed With Outputs
Gipuzkoa Waste Management Project EIB CM Spain 06/07/2010 Closed Without Outputs
ICL Specialty Chemicals R&D (RSFF) EIB CM Spain 19/10/2012 Closed With Outputs Outside Process
Mallorca Hospital EIB CM Spain 05/03/2015 Closed With Outputs
Mariscina County Waste Management EIB CM Croatia 06/03/2013 Monitoring
Mediterranean Railway Corridor 2 EIB CM Spain 27/01/2015 Closed Without Outputs
MoSE Venice EIB CM Italy 11/05/2009 Closed Without Outputs
Motorways D1 EIB CM Slovakia 19/10/2009 Closed With Outputs
Municipal and Regional Infrastructure Loan EIB CM Serbia 01/03/2012 Closed With Outputs
Nuweiba Power Plant Project EIB CM Egypt 19/05/2009 Closed With Outputs
Olkaria I&IV Geothermal Extension A EIB CM Kenya 16/07/2014 Closed With Outputs
Olkaria I&IV Geothermal Extension B EIB CM Kenya 01/08/2014 Closed With Outputs
Panama Canal Expansion EIB CM Panama 28/03/2011 Closed With Outputs
Slovak Motorways (PPP) D1 Phase 1 EIB CM Slovakia 05/05/2009 Closed Without Outputs
Transport Lending Policy EIB CM Unknown 07/11/2008 Closed With Outputs
Valencia Centros Escolares II-2 EIB CM Spain 04/09/2013 Closed With Outputs
Valencia Centros Escolares Escolares II-2 EIB CM Spain 05/08/2013 Closed With Outputs
Valencia Centros Escolares II-2 EIB CM Spain 28/01/2014 Closed With Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 14/12/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 09/11/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 30/06/2017 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 27/06/2017 Closed With Outputs
Armenia M6 Interstate Road EIB CM Armenia 27/01/2017 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 09/01/2017 Closed With Outputs
Réseau Ferroviaire Rapide EIB CM Tunisia 11/11/2016 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 12/10/2016 Closed With Outputs
CA CCFL Reventazon Hydropower EIB CM Costa Rica 28/09/2016 Closed With Outputs
Grand Contournement Ouest de Strasbourg EIB CM France 19/07/2016 Closed With Outputs
Réseau Ferroviaire Rapide EIB CM Tunisia 06/04/2016 Monitoring
Nam Theun 2 Hydroelectric EIB CM 06/04/2016 Closed With Outputs
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 15/04/2019 Monitoring
Curtis Biomass Power Generation Plant EIB CM Spain 19/03/2019 Monitoring
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 04/03/2019 Monitoring
Kharkiv Metro Expansion EIB CM Ukraine 22/01/2019 Monitoring
Nenskra HPP EIB CM Georgia 01/06/2018 Monitoring
D4R7 Slovakia PPP EIB CM Slovakia 31/08/2018 Monitoring
Nepal Power System Expansion EIB CM Nepal 08/10/2018 Monitoring
Divaca-Koper Second Rail Track EIB CM Slovenia 26/10/2020 Closed With Outputs
Pune Metro Rail EIB CM India 28/08/2020 Closed With Outputs
Oosterweel Connection EIB CM Belgium 10/07/2020 Closed With Outputs
GEEREF - Akiira Geothermal Power Plant EIB CM Kenya 03/06/2020 Monitoring
GEEREF - Akiira Geothermal Power Plant EIB CM Kenya 03/06/2020 Monitoring
SE Safety Improvement EIB CM Slovakia 05/05/2020 Closed With Outputs
Lega Dembi Gold EIB CM Ethiopia 25/03/2020 Closed With Outputs
Budapest Airport Concession (CAPEX Plan) EIB CM Hungary 02/03/2020 Monitoring
Corridor VC Mostar South EIB CM Bosnia and Herzegovina 05/02/2020 Monitoring
Flood Protection Measures EIB CM Greece 23/07/2021 Closed With Outputs
Flood Protection Measures EIB CM Greece 12/07/2021 Closed With Outputs
S2 Denivellation de huit carrefours a Sfax EIB CM Tunisia 03/03/2021 Monitoring
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 02/02/2021 Monitoring
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 15/12/2020 Monitoring
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 25/12/2021 Closed With Outputs
Divaca-Koper Second Rail Track EIB CM Slovenia 25/11/2020 Closed With Outputs
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 25/02/2021 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 08/03/2021 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 08/03/2021 Monitoring
G1 Penetrante Sud EIB CM Tunisia 11/10/2022 Closed With Outputs
Flood Protection Measures EIB CM Greece 21/09/2021 Closed With Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 02/12/2021 Closed With Outputs
Small Hydropower Projects (Serbia) EIB CM Serbia 25/01/2022 Closed With Outputs
AQP-Water Sector Upgrade Southern Italy EIB CM Italy 25/07/2021 Closed With Outputs
S4 Deviation Zarzis EIB CM Tunisia 16/11/2021 Monitoring
Mediterranean Railway Corridor EIB CM Spain 16/09/2022 Closed With Outputs
Akiira I Geothermal Power Plant EIB CM Kenya 30/05/2022 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2018 Monitoring
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 25/12/2021 Closed With Outputs
Nenskra HPP EIB CM Georgia 09/03/2018 Closed With Outputs
Slovak Motorways (PPP) D1 Phase I EIB CM Slovakia 20/10/2009 Closed With Outputs
IFC/MIGA CAO Complaints IAM Country Date Filed Status
Agrokasa-01/Ica IFC CAO Peru 02/06/2009 Closed With Outputs
Alex Dev-01/Wadi al-Qamar IFC CAO Egypt 09/04/2015 Closed With Outputs
Amaggi Expansion-01/IFC Executive Vice President Request IFC CAO Brazil 01/11/2004 Closed With Outputs
Anvil Mining Congo, SARL-01/World Bank President Request IFC CAO Democratic Republic of Congo 01/07/2005 Closed With Outputs
Avianca-01/Bogota IFC CAO Colombia 14/11/2011 Closed With Outputs
Bilt Paper-02/Sipitang IFC CAO Malaysia 01/06/2015 Closed With Outputs
Bujagali Energy-04/Bujagali IFC CAO Uganda 21/03/2011 Monitoring
Bujagali Energy-06/Bujagali IFC CAO Uganda 03/04/2013 Monitoring
Bujagali Energy-07/Bujagali IFC CAO Uganda 03/02/2015 Monitoring
CIFI-01/Hidro Santa Cruz IFC CAO Guatemala 15/07/2015 Monitoring
Celulosas de M'Bopicua (CMB) & Orion-01/Argentina & Uruguay IFC CAO Argentina, Uruguay 01/09/2005 Closed With Outputs
Compania Minera Antamina S.A.-01/ Huarmey IFC CAO Peru 01/09/2000 Closed Without Outputs
Comsur V-01/Bosque Chiquitano IFC CAO Bolivia 01/06/2003 Closed With Outputs
Dinant-01/CAO Vice President Request IFC CAO Honduras 17/04/2012 Closed With Outputs
Eco Oro-01/Bucaramanga IFC CAO Colombia 13/06/2012 Closed With Outputs
Enso Albania-01/Lengarica IFC CAO Albania 22/06/2015 Closed With Outputs
Ficohsa-01/ CAO Vice President Request IFC CAO Honduras 21/08/2013 Closed With Outputs
Financial Intermediaries-01/CAO Vice President Request IFC CAO World 01/04/2011 Monitoring
India Infrastructure Fund-01/Dhenkanal District IFC CAO India 15/04/2011 Monitoring
KEK-01/Prishtina IFC CAO Kosovo 25/08/2011 Closed With Outputs
Lonmin-02/Marikana IFC CAO South Africa 16/06/2015 Active
Lukoil Overseas-01/Berezovka IFC CAO Kazakhstan 01/09/2004 Closed With Outputs
Lydian Intl3-01/Gndevaz & Jermuk IFC CAO Armenia 16/04/2014 Closed With Outputs
Lydian Intl3-02/Gndevaz IFC CAO Armenia 25/07/2014 Closed With Outputs
Mozal-01/Matola and Maputo IFC CAO Mozambique 01/10/2010 Closed With Outputs
Quellaveco Mining-01/Moquegua IFC CAO Peru 26/11/2011 Closed With Outputs
Real LRIF-01/Coban IFC CAO Guatemala 29/10/2014 Monitoring
Tata Tea-02/Assam IFC CAO India 02/02/2013 Monitoring
Tata Tea-01/CAO Vice President Request IFC CAO India 01/05/2012 Monitoring
Tata Ultra Mega-01/Mundra and Anjar IFC CAO India 14/06/2011 Monitoring
Togo LCT-01/Lome IFC CAO Togo 09/03/2015 Monitoring
Vizhinjam-01/Kerala IFC CAO India 21/08/2012 Closed With Outputs
Vizhinjam-02/Kerala IFC CAO India 23/09/2012 Closed With Outputs
Vizhinjam-03/Kerala IFC CAO India 12/04/2013 Closed With Outputs
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Wilmar Group-03/Jambi IFC CAO Indonesia 09/11/2011 Closed With Outputs
Alex Dev Ltd-03/Beni Suef IFC CAO Egypt 10/05/2017 Monitoring
Alex Dev Ltd-02/Beni Suef IFC CAO Egypt 13/02/2017 Monitoring
Alto Maipo-01/Cajon del Maipo IFC CAO Chile 24/01/2017 Monitoring
Alto Maipo-02/Cajon del Maipo IFC CAO Chile 05/07/2017 Monitoring
Bidco Bev. & Det.-01/Thika IFC CAO Kenya 10/06/2016 Monitoring
Bidco-04/Thika IFC CAO Kenya 23/05/2017 Monitoring
Eleme Fertilizer-01/Port Harcourt IFC CAO Nigeria 11/04/2018 Monitoring
Reventazon HPP-01 IFC CAO Costa Rica 13/09/2016 Closed With Outputs
Reventazon HPP-02 IFC CAO Costa Rica 20/12/2016 Closed With Outputs
Rizal Commercial Banking Corporation (RCBC)-01 IFC CAO Philippines 11/10/2017 Monitoring
Yanacocha-09/Cajamarca IFC CAO Peru 17/01/2017 Closed With Outputs
Yanacocha-10/Cajamarca IFC CAO Peru 10/05/2017 Closed With Outputs
PL IV-01/Multiple locations IFC CAO Panama 18/06/2018 Monitoring
Japan Bank for International Cooperation EEG Complaints IAM Country Date Filed Status
Cirebon Coal-fired Power Plant Project-Unit 2 in West Java JBIC EEG Indonesia 24/05/2017 Closed With Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Arun III Proposed Hydroelectric Project and Restructuring of IDA Credit WB Panel Nepal 24/10/1994 Closed With Outputs
Cartagena Water Supply, Sewerage and Environmental Management Project WB Panel Colombia 20/04/2004 Closed With Outputs
Coal Sector Mitigation Project and Coal Sector Rehabitation Project WB Panel India 21/06/2001 Closed With Outputs
Electricity Expansion Project WB Panel Kenya 26/10/2014 Closed With Outputs
Eskom Investment Support Project WB Panel South Africa 06/04/2010 Closed With Outputs
Forest Concession Management and Control Pilot Project WB Panel Cambodia 28/01/2005 Closed With Outputs
Integrated Coastal Zone Management and Clean-Up Project, First Request WB Panel Albania 30/07/2007 Closed With Outputs
Lake Victoria Environmental Management Project WB Panel Kenya 12/10/1999 Closed With Outputs
Land Administration Project WB Panel Honduras 03/01/2006 Closed With Outputs
Land Administration Project (First Request) WB Panel Panama 25/02/2009 Closed With Outputs
Land Management and Administration Project WB Panel Cambodia 04/09/2009 Closed With Outputs
Lima Urban Transport Project WB Panel Peru 01/10/2009 Closed With Outputs
Mining Development and Environmental Control Assistance Project WB Panel Ecuador 13/12/1999 Closed With Outputs
Mumbai Urban Transport Project WB Panel India 28/04/2004 Closed With Outputs
NTPC I Power Generation Project WB Panel India 01/05/1997 Closed With Outputs
National Drainage Program Project WB Panel Pakistan 10/09/2004 Closed With Outputs
Natural Resource Management Project WB Panel Kenya 14/01/2013 Closed With Outputs
Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta) WB Panel Argentina, Paraguay 17/05/2002 Closed With Outputs
Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project WB Panel Chad 22/03/2001 Closed With Outputs
Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project WB Panel Cameroon 25/09/2002 Closed With Outputs
Power Development Project WB Panel Nepal 10/07/2013 Closed With Outputs
Power Sector Generation and Restructuring Project WB Panel Albania 30/04/2007 Closed With Outputs
Private Power Generation Project WB Panel Uganda 05/03/2007 Closed With Outputs
Proposed Kosovo Power Project and Second Additional Financing Energy Sector Clean-up and Land Reclamation Project WB Panel Kosovo 12/06/2015 Closed With Outputs
Protection of Basic Services Program Phase II Additional Financing and Promoting Basic Services Phase III Project WB Panel Ethiopia 24/09/2012 Closed With Outputs
Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request WB Panel Argentina 13/09/2007 Closed With Outputs
Second Urban Environment Sanitation Project WB Panel Ghana 16/08/2007 Closed With Outputs
Smallholder Agriculture Development Project WB Panel Papua New Guinea 08/12/2009 Closed With Outputs
Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project WB Panel Uganda 27/07/2001 Closed With Outputs
Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project WB Panel Democratic Republic of Congo 19/11/2005 Closed With Outputs
Transport Sector Development Project - Additional Financing WB Panel Uganda 19/12/2014 Closed With Outputs
Vishnugad Pipalkoti Hydro Electric Project WB Panel India 23/07/2012 Monitoring
West African Gas Pipeline Project WB Panel Ghana, Nigeria 27/04/2006 Closed With Outputs
Western Poverty Reduction Project WB Panel China 18/06/1999 Closed With Outputs
DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing) WB Panel Democratic Republic of Congo 03/08/2017 Closed With Outputs
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III (Second Request) WB Panel Uganda 19/09/2016 Monitoring
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III WB Panel Uganda 20/06/2016 Monitoring
Teresina Enhancing Municipal Governance and Quality of Life Project and its Additional Financing WB Panel Brazil 23/08/2019 Closed With Outputs
North Eastern Road-corridor Asset Management Project (NERAMP) (P125590) WB Panel Uganda 01/10/2020 Monitoring
West Africa Coastal Areas Resilience Investment Project (P162337), Additional Financing (P176313) and Global Environment Facility (GEF) (P092289)(Togo) WB Panel Togo 04/08/2021 Monitoring