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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


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French Development Agency ESCM Complaints IAM Country Date Filed Status
Douala City Storm Drainage AFD ESCM Cameroon 27/09/2017 Monitoring
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
Altain Khuder debt & equity EBRD PCM Mongolia 30/12/2014 Closed With Outputs
D1 motorway Phase I EBRD PCM Slovakia 07/06/2010 Closed With Outputs
Dariali HPP EBRD PCM Georgia 24/11/2014 Closed With Outputs
EPS Emergency Power Sector Reconstruction Loan, EPS Power II and EPS Kolubara Environmental Improvement EBRD PCM Serbia 01/10/2013 Closed With Outputs
Energy Resources Phase II & Oyu Tolgoi EBRD PCM Mongolia 02/07/2013 Closed With Outputs
IPP4 Al-Manakher Power Project EBRD PCM Jordan 03/08/2015 Closed With Outputs
Rivne Kyiv High Voltage Line EBRD PCM Ukraine 10/01/2012 Closed With Outputs
Sostanj Thermal Power Plant EBRD PCM Slovenia 17/01/2012 Closed With Outputs
South-West Corridor Road Project EBRD PCM Kazakhstan 20/10/2014 Closed With Outputs
Tbilisi Railway Bypass 1 EBRD PCM Georgia 07/03/2011 Closed With Outputs
Tbilisi Railway Bypass 2 EBRD PCM Georgia 07/03/2011 Closed With Outputs
Tbilisi Railway Bypass 3 EBRD PCM Georgia 08/03/2011 Closed With Outputs
Turk Traktor EBRD PCM Turkey 02/09/2015 Closed With Outputs
EPS Restructuring EBRD PCM Serbia 25/04/2018 Closed With Outputs
CMI Offshore EBRD PCM Regional 19/10/2017 Active
Lukoil Shah Deniz Stage II EBRD PCM Azerbaijan 05/09/2017 Active
Southeast Europe Equity Fund II EBRD PCM Regional 02/08/2017 Monitoring
GEORGIA - Jvari-Khorga Interconnection EBRD PCM Georgia 21/04/2017 Closed With Outputs
Krnovo Wind Farm EBRD PCM Montenegro 02/03/2017 Closed With Outputs
EPS Restructuring EBRD PCM Serbia 16/02/2016 Closed With Outputs
Lydian (Amulsar Gold Mine) - Extension EBRD PCM Armenia 19/05/2020 Active
European Investment Bank CM Complaints IAM Country Date Filed Status
Ambatovy Nickel Project EIB CM Madagascar 09/05/2012 Closed With Outputs
Castor Underground Gas Storage EIB CM Spain 02/12/2013 Closed With Outputs
MOZAL II EIB CM Mozambique 26/10/2010 Closed With Outputs
Mariscina County Waste Management EIB CM Croatia 05/03/2013 Closed Without Outputs
Municipal and Regional Infrastructure Loan EIB CM Serbia 29/02/2012 Closed With Outputs
Panama Canal Expansion EIB CM Panama 09/03/2011 Closed With Outputs
Transport Lending Policy EIB CM Unknown 07/11/2008 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 09/11/2017 Closed With Outputs
Membrane Technology Environmental Conversion EIB CM Spain 04/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 30/06/2017 Closed With Outputs
Georgia East-West Highway EIB CM Georgia 27/06/2017 Closed With Outputs
Armenia M6 Interstate Road EIB CM Armenia 27/01/2017 Monitoring
Georgia East-West Highway EIB CM Georgia 09/01/2017 Closed With Outputs
JASPERS - Lecevica Waste Management Centre EIB CM Croatia 21/12/2016 Closed With Outputs
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 12/10/2016 Closed With Outputs
CA CCFL Reventazon Hydropower EIB CM Costa Rica 28/09/2016 Closed With Outputs
Réseau Ferroviaire Rapide EIB CM Tunisia 06/04/2016 Closed With Outputs
Nam Theun 2 Hydroelectric EIB CM 06/04/2016 Closed With Outputs
TAP - TANAP EIB CM 06/02/2019 Closed With Outputs
Kharkiv Metro Expansion EIB CM Ukraine 22/01/2019 Monitoring
Nenskra HPP EIB CM Georgia 31/05/2018 Monitoring
Nepal Power System Expansion EIB CM Nepal 07/10/2018 Active
JASPERS - Express Road Osojnik0Karasovići-Čilipi Airport EIB CM Croatia 15/11/2019 Closed Without Outputs
IFC/MIGA CAO Complaints IAM Country Date Filed Status
AES PNG-01/Roku Village IFC CAO Papua New Guinea 29/09/2014 Closed Without Outputs
AES Sonel-02/Doula IFC CAO Cameroon 21/02/2013 Closed Without Outputs
Agrokasa-01/Ica IFC CAO Peru 02/06/2009 Closed With Outputs
Albania Hydros-01/Tirana IFC CAO Albania 14/01/2013 Closed Without Outputs
Amaggi Expansion-01/IFC Executive Vice President Request IFC CAO Brazil 01/11/2004 Closed With Outputs
Anvil Mining Congo, SARL-01/World Bank President Request IFC CAO Democratic Republic of Congo 01/07/2005 Closed With Outputs
Avianca-01/Colombia IFC CAO Colombia 14/11/2011 Monitoring
BTC Pipeline-26/Krstanisi IFC CAO Georgia 12/12/2005 Closed Without Outputs
BTC Pipeline-27/Tbilisi IFC CAO Georgia 15/06/2006 Closed Without Outputs
BTC Pipeline-31/Naokhrebi IFC CAO Georgia 28/02/2008 Closed Without Outputs
Bank Alfalah-01/Saddar Karachi IFC CAO Pakistan 06/05/2015 Closed Without Outputs
Bilt Paper B.V-01/Sipitang IFC CAO Malaysia 13/09/2014 Closed Without Outputs
Bilt Paper-02/Sipitang IFC CAO Malaysia 01/06/2015 Closed With Outputs
Bujagali Energy-04/Bujagali IFC CAO Uganda 21/03/2011 Monitoring
Bujagali Energy-06/Bujagali IFC CAO Uganda 03/04/2013 Monitoring
Bujagali Energy-07/Bujagali IFC CAO Uganda 03/02/2015 Monitoring
CIFI-01/Santa Cruz IFC CAO Guatemala 15/07/2015 Monitoring
Celulosas de M'Bopicua (CMB) & Orion-01/Argentina & Uruguay IFC CAO Argentina, Uruguay 01/09/2005 Closed With Outputs
Chad-Cameroon Pipeline-03/Chad IFC CAO Chad 20/10/2011 Closed With Outputs
Compania Minera Antamina S.A.-03/Huarmey IFC CAO Peru 01/06/2008 Closed Without Outputs
Comsur V-01/Bosque Chiquitano IFC CAO Bolivia 01/06/2003 Closed With Outputs
Dinant-01/CAO Vice President Request IFC CAO Honduras 17/04/2012 Monitoring
Dinant-02/Aguan Valley IFC CAO Honduras 25/07/2014 Closed Without Outputs
Dinant-03/Aguan Valley IFC CAO Honduras 25/07/2014 Closed Without Outputs
Eco Oro-01/Bucaramanga IFC CAO Colombia 13/06/2012 Closed With Outputs
Enso Albania-01 IFC CAO Albania 22/06/2015 Monitoring
Ficohsa-01/ CAO Vice President Request IFC CAO Honduras 21/08/2013 Monitoring
Ficohsa-02/Tela IFC CAO Honduras 09/10/2015 Closed Without Outputs
Financial Intermediaries-01/CAO Vice President Request IFC CAO World 01/04/2011 Monitoring
Harmon Hall-01/Mexico IFC CAO Mexico 02/12/2011 Closed With Outputs
Harmon Hall-02/Puerto Vallarta IFC CAO Mexico 06/09/2013 Closed Without Outputs
Harmon Hall-03/ Puerto Vallerta IFC CAO Mexico 06/11/2013 Closed Without Outputs
Harmon Hall-04/ Puerto Vallerta IFC CAO Mexico 06/11/2013 Closed Without Outputs
Harmon Hall-05/ Puerto Vallerta IFC CAO Mexico 06/11/2013 Closed Without Outputs
Harmon Hall-06/ Merida Campestre IFC CAO Mexico 06/11/2013 Closed Without Outputs
Harmon Hall-08/Puerto Vallarta IFC CAO Mexico 14/03/2014 Closed Without Outputs
Hidromaule-01/San Clemente IFC CAO Chile 27/10/2014 Closed Without Outputs
India Infrastructure Fund-01/Dhenkanal District IFC CAO India 15/04/2011 Monitoring
KEK-01/Prishtina IFC CAO Kosovo 25/08/2011 Closed With Outputs
Kurum Hydro-01/Bradashesh IFC CAO Albania 19/05/2015 Closed Without Outputs
Lafarge Surma Cement -01 IFC CAO India 06/01/2014 Closed Without Outputs
Lonmin-01/Vice President request IFC CAO South Africa 21/08/2012 Closed Without Outputs
Lukoil Overseas-01/Berezovka IFC CAO Kazakhstan 01/09/2004 Closed With Outputs
Lukoil Overseas-02/Berezovka IFC CAO Kazakhstan 01/04/2007 Closed Without Outputs
Lukoil Overseas-03/Berezovka IFC CAO Kazakhstan 01/05/2008 Closed Without Outputs
Lydian Intl3-01/Gndevaz & Jermuk IFC CAO Armenia 16/04/2014 Closed With Outputs
Lydian Intl3-02/Gndevaz IFC CAO Armenia 25/07/2014 Closed With Outputs
Mahindra Farm Services-01/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-02/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-03/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-04/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Maple Energy-01/Nuevo Sucre and Canaan IFC CAO Peru 06/04/2010 Closed Without Outputs
Mindoro Resources-01/Jabonga IFC CAO Philippines 16/09/2011 Closed Without Outputs
Mozal-01/Matola and Maputo IFC CAO Mozambique 01/10/2010 Closed With Outputs
Orion-02/ Gualeguaychu IFC CAO Uruguay 05/08/2009 Closed Without Outputs
Panama Canal Expansion-01/Gatun IFC CAO Panama 13/05/2011 Closed Without Outputs
Pando Montelirio-01/Chiriqui IFC CAO Panama 27/01/2010 Closed Without Outputs
Plato-01/Bishkek IFC CAO Kyrgyzstan 07/04/2015 Closed Without Outputs
Quellaveco-01/Moquegua IFC CAO Peru 26/11/2011 Monitoring
Real LRIF-01/Coban IFC CAO Guatemala 29/10/2014 Monitoring
Russkiy Mir II-02/Taman IFC CAO Russia 01/02/2008 Closed Without Outputs
Tata Tea-02/Assam IFC CAO India 02/02/2013 Monitoring
Tata Tea/CAO Vice President Request IFC CAO India 01/05/2012 Monitoring
Tata Ultra Mega-01/Mundra and Anjar IFC CAO India 14/06/2011 Monitoring
Togo LCT-01/Lome IFC CAO Togo 09/03/2015 Monitoring
Vizhinjam-01/Kerala IFC CAO India 21/08/2012 Closed With Outputs
Vizhinjam-02/Kerala IFC CAO India 23/09/2012 Closed With Outputs
Vizhinjam-03/Mulloor IFC CAO India 12/04/2013 Closed With Outputs
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Wilmar Group-03/Jambi IFC CAO Indonesia 09/11/2011 Closed With Outputs
Yanacocha-04/Cajamarca IFC CAO Peru 22/11/2012 Closed Without Outputs
Yanacocha-05/Cajamarca IFC CAO Peru 07/06/2013 Closed Without Outputs
Bidco Bev. & Det.-01/Thika IFC CAO Kenya 10/06/2016 Monitoring
Bidco Bev. & Det.-04/Thika IFC CAO Kenya 23/05/2017 Monitoring
Bujagali Energy-08/Bujagali IFC CAO Uganda 06/06/2017 Closed Without Outputs
MPS-01/Tema IFC CAO Ghana 26/02/2018 Closed Without Outputs
Reventazon HPP-01/Siquirres IFC CAO Costa Rica 13/09/2016 Monitoring
Reventazon HPP-02/Siquirres IFC CAO Costa Rica 20/12/2016 Monitoring
Strominvest II-01/Minsk IFC CAO Belarus 24/03/2016 Closed Without Outputs
Trans-Anatolian Pipeline-01/Vale IFC CAO Azerbaijan, Georgia, Turkey 29/03/2017 Closed Without Outputs
Yanacocha-09/Cajamarca IFC CAO Peru 17/01/2017 Monitoring
Yanacocha-10/Cajamarca IFC CAO Peru 10/05/2017 Monitoring
Yanacocha-11/Cajamarca IFC CAO Peru 06/12/2017 Closed Without Outputs
Trans-Anatolian Pipeline-02/ Garajemirli IFC CAO Azerbaijan, Georgia, Turkey 26/10/2018 Closed Without Outputs
Galnaftogaz-01/Kiev IFC CAO Ukraine 08/08/2018 Closed Without Outputs
Condor Gold-01/Santa Cruz de la India IFC CAO Nicaragua 26/07/2018 Closed Without Outputs
Enso Albania-02/Mat IFC CAO Albania 20/03/2019 Closed Without Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Arun III Proposed Hydroelectric Project and Restructuring of IDA Credit WB Panel Nepal 24/10/1994 Closed With Outputs
Cartagena Water Supply, Sewerage and Environmental Management Project WB Panel Colombia 20/04/2004 Closed With Outputs
Coal Sector Mitigation Project and Coal Sector Rehabitation Project WB Panel India 21/06/2001 Closed With Outputs
Electricity Expansion Project WB Panel Kenya 26/10/2014 Monitoring
Eskom Investment Support Project WB Panel South Africa 06/04/2010 Closed With Outputs
Forest Concession Management and Control Pilot Project WB Panel Cambodia 28/01/2005 Closed With Outputs
Integrated Coastal Zone Management and Clean-Up Project, First Request WB Panel Albania 30/07/2007 Closed With Outputs
Lake Victoria Environmental Management Project WB Panel Kenya 12/10/1999 Closed With Outputs
Land Administration Project WB Panel Honduras 03/01/2006 Closed With Outputs
Land Administration Project (First Request) WB Panel Panama 25/02/2009 Closed With Outputs
Land Management and Administration Project WB Panel Cambodia 04/09/2009 Closed With Outputs
Lima Urban Transport Project WB Panel Peru 01/10/2009 Closed With Outputs
Mining Development and Environmental Control Assistance Project WB Panel Ecuador 13/12/1999 Closed With Outputs
Mumbai Urban Transport Project WB Panel India 28/04/2004 Closed With Outputs
NTPC I Power Generation Project WB Panel India 01/05/1997 Closed With Outputs
National Drainage Program Project WB Panel Pakistan 10/09/2004 Closed With Outputs
Natural Resource Management Project WB Panel Kenya 14/01/2013 Closed With Outputs
Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta) WB Panel Argentina, Paraguay 17/05/2002 Closed With Outputs
Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project WB Panel Chad 22/03/2001 Closed With Outputs
Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project WB Panel Cameroon 25/09/2002 Closed With Outputs
Power Development Project WB Panel Nepal 10/07/2013 Monitoring
Power Sector Generation and Restructuring Project WB Panel Albania 30/04/2007 Closed With Outputs
Private Power Generation Project WB Panel Uganda 05/03/2007 Closed With Outputs
Proposed Kosovo Power Project and Second Additional Financing Energy Sector Clean-up and Land Reclamation Project WB Panel Kosovo 12/06/2015 Monitoring
Protection of Basic Services Program Phase II Additional Financing and Promoting Basic Services Phase III Project WB Panel Ethiopia 24/09/2012 Monitoring
Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request WB Panel Argentina 13/09/2007 Closed With Outputs
Second Urban Environment Sanitation Project WB Panel Ghana 16/08/2007 Closed With Outputs
Smallholder Agriculture Development Project WB Panel Papua New Guinea 08/12/2009 Closed With Outputs
Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project WB Panel Uganda 27/07/2001 Closed With Outputs
Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project WB Panel Democratic Republic of Congo 19/11/2005 Closed With Outputs
Transport Sector Development Project - Additional Financing WB Panel Uganda 19/12/2014 Monitoring
Vishnugad Pipalkoti Hydro Electric Project WB Panel India 23/07/2012 Monitoring
West African Gas Pipeline Project WB Panel Ghana, Nigeria 27/04/2006 Closed With Outputs
Western Poverty Reduction Project WB Panel China 18/06/1999 Closed With Outputs
DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing) WB Panel Democratic Republic of Congo 03/08/2017 Monitoring
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III (Second Request) WB Panel Uganda 19/09/2016 Monitoring
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III WB Panel Uganda 20/06/2016 Monitoring