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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


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Project Filters

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German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
Lome Container Terminal DEG/FMO/PR ICM Togo 22/08/2018 Monitoring
FirstRand Bank DEG/FMO/PR ICM Unknown 25/02/2021 Active
European Bank for Reconstruction and Development IRM Complaints IAM Country Date Filed Status
Vlore Thermal Power Generation Project EBRD IRM Albania 19/04/2007 Closed With Outputs
European Investment Bank CM Complaints IAM Country Date Filed Status
AES Sonel - Electricity Supply, Cameroun EIB CM Cameroon 21/01/2014 Closed With Outputs
Barro Blanco Hydroelectric EIB CM Panama 11/12/2009 Closed Without Outputs
Belgrade Urban Renewal EIB CM Serbia 28/02/2010 Closed With Outputs
Belgrade Urban Renewal 2 EIB CM Serbia 26/02/2010 Closed With Outputs
Bujagali Hydroelectric EIB CM Uganda 02/12/2009 Closed With Outputs
Ecocimento Fibre Cement, Mozambique EIB CM Mozambique 14/07/2010 Closed With Outputs
Eirgrid East-West Interconnector TEN-E EIB CM Ireland 04/11/2010 Closed With Outputs
Electricity Network Upgrading EIB CM West Bank 24/10/2013 Closed With Outputs Outside Process
Gibe III Hydropower Plant EIB CM Ethiopia 08/06/2010 Closed With Outputs
Gipuzkoa Waste Management Project EIB CM Spain 06/07/2010 Closed With Outputs
Highway Interchange Petlovo Brdo EIB CM Serbia 22/03/2013 Monitoring
KTK Motorway PPP EIB CM Greece 18/05/2011 Closed With Outputs
Larnaca Sewerage and Drainage I EIB CM Cyprus 26/05/2012 Closed With Outputs
MOZAL II, Mozambique EIB CM Mozambique 26/10/2010 Closed With Outputs
Mallorca Hospital EIB CM Spain 05/03/2015 Closed With Outputs
Mariscina County Waste Management EIB CM Croatia 06/03/2013 Monitoring
MoSE Venice EIB CM Italy 11/05/2009 Closed With Outputs
Motorway A-2, Poland EIB CM Poland 03/12/2009 Closed With Outputs
Nuweiba Power Plant Project EIB CM Egypt 19/05/2009 Closed With Outputs
Olkaria I&IV Geothermal Extension B EIB CM Kenya 01/08/2014 Closed With Outputs
Panama Canal Expansion EIB CM Panama 28/03/2011 Closed With Outputs
Porto De Aveiro, Portugal EIB CM Portugal 08/11/2011 Closed With Outputs
Puerto Sevilla EIB CM Spain 16/07/2013 Closed With Outputs
Route E420 Frasnes-Bruly RTE EIB CM Belgium 22/01/2014 Closed With Outputs
Slovak Motorways (PPP) D1 Phase 1 EIB CM Slovakia 05/05/2009 Closed With Outputs
Sonae Novobord EIB CM South Africa 13/04/2008 Closed With Outputs
South Poland CHP, Bielsko-Biala, Poland EIB CM Poland 29/03/2011 Closed With Outputs
TES - Thermal Power Plant Sostanj EIB CM Slovenia 28/02/2011 Closed With Outputs
Terminal Contenedores Cadiz EIB CM Spain 03/01/2012 Closed With Outputs
Terminal Contenedores Cadiz - Confirmatory EIB CM Spain 16/07/2013 Closed With Outputs
Torun Bridge EIB CM Poland 19/10/2010 Closed With Outputs
Spain Gas Network Expansion II EIB CM Spain 05/02/2018 Closed Without Outputs
Spain Gas Network Expansion II EIB CM Spain 02/03/2018 Closed Without Outputs
Trans Adriatic Pipeline EIB CM Italy 01/02/2018 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 29/01/2018 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 21/01/2018 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 20/01/2018 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 20/01/2018 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 19/01/2018 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 19/01/2018 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 13/12/2017 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 07/12/2017 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 07/12/2017 Closed With Outputs
Trans Adriatic Pipeline EIB CM Italy 30/11/2017 Closed With Outputs
Cairo Metro Line 3 (Phase 3) EIB CM Egypt 21/07/2017 Closed With Outputs
Membrane Technology Environmental Conversion EIB CM Spain 04/07/2017 Closed With Outputs
JASPERS - Ljubiljana Wastewater Collection & Treatment EIB CM Slovenia 06/01/2017 Closed With Outputs
JASPERS - Lecevica Waste Management Centre EIB CM Croatia 21/12/2016 Closed With Outputs
Réseau Ferroviaire Rapide EIB CM Tunisia 11/11/2016 Monitoring
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 12/10/2016 Monitoring
CA CCFL Reventazon Hydropower EIB CM Costa Rica 28/09/2016 Closed With Outputs
JESSICA Initiative EIB CM Bulgaria 10/08/2016 Closed With Outputs
Grand Contournement Ouest de Strasbourg EIB CM France 19/07/2016 Monitoring
D4R7 Slovakia PPP EIB CM Slovakia 01/05/2016 Closed Without Outputs
Nam Theun 2 Hydroelectric EIB CM 06/04/2016 Closed With Outputs
Piraeus Port Expansion EIB CM Greece 27/09/2019 Closed With Outputs
Bangalore Metro Rail Project - Line R6 EIB CM India 07/06/2019 Closed With Outputs
Mariscina County Waste Management EIB CM Croatia 06/05/2019 Closed With Outputs
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 15/04/2019 Monitoring
Curtis Biomass Power Generation Plant EIB CM Spain 19/03/2019 Closed With Outputs
TAP - TANAP EIB CM 07/02/2019 Closed With Outputs
Castilla y Leon Climate Change EIB CM Spain 01/06/2018 Closed With Outputs
Spain Gas Network Expansion II EIB CM Spain 13/07/2018 Closed Without Outputs
Municipal and Regional Infrastructure Loan EIB CM Serbia 14/08/2018 Closed With Outputs
D4R7 Slovakia PPP EIB CM Slovakia 31/08/2018 Monitoring
Devenish Nutrition EIB CM Ireland 31/08/2018 Closed With Outputs
Nepal Power System Expansion EIB CM Nepal 08/10/2018 Monitoring
ONEE Project Eolien EIB CM Morocco 22/10/2018 Closed With Outputs
Divaca-Koper Second Rail Track EIB CM Slovenia 26/10/2020 Monitoring
Pune Metro Rail EIB CM India 28/08/2020 Closed With Outputs
Oosterweel Connection EIB CM Belgium 10/07/2020 Closed With Outputs
SE Safety Improvement EIB CM Slovakia 05/05/2020 Closed With Outputs
Corridor X (E-75) Motorway EIB CM Serbia 30/03/2020 Closed Without Outputs
Budapest Airport Concession (CAPEX Plan) EIB CM Hungary 02/03/2020 Monitoring
Nepal Tenahu Hydropower Project EIB CM Nepal 11/02/2020 Active
Corridor VC Mostar South EIB CM Bosnia and Herzegovina 05/02/2020 Closed With Outputs
JASPERS - Express Road Osojnik-Karasovići-Čilipi Airport EIB CM Croatia 15/11/2019 Closed Without Outputs
Flood Protection Measures EIB CM Greece 23/07/2021 Monitoring
Flood Protection Measures EIB CM Greece 12/07/2021 Monitoring
Nepal Tanahu Hydropower Project EIB CM Nepal 03/06/2021 Active
Nepal Tanahu Hydropower Project EIB CM Nepal 03/06/2021 Active
Pune Metro Line EIB CM India 23/02/2021 Active
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 02/02/2021 Closed With Outputs
Autobahn A49 Fritzlar-Ohmtal Dreieck (PPP) EIB CM Germany 15/12/2020 Closed With Outputs
Divaca-Koper Second Rail Track EIB CM Slovenia 25/11/2020 Monitoring
Barrage Réservoir de Lom Pangar - Nachtigal Hydropower Plant EIB CM Cameroon 30/08/2022 Active
Banja Luka-Doboj Motorway EIB CM Bosnia and Herzegovina 08/03/2021 Monitoring
G1 Penetrante Sud EIB CM Tunisia 16/08/2022 Closed With Outputs Outside Process
Flood Protection Measures EIB CM Greece 21/09/2021 Monitoring
Pedemontana Lombarda Toll Motorway PPP EIB CM Italy 15/11/2021 Closed With Outputs
Zenata Urban Development Project EIB CM Morocco 28/04/2022 Closed With Outputs Outside Process
Small Hydropower Projects (Serbia) EIB CM Serbia 25/01/2022 Monitoring
Zenata Urban Development EIB CM Morocco 23/03/2021 Monitoring
Keflavik Airport Extension EIB CM Iceland 11/10/2022 Closed With Outputs
Mediterranean Railway Corridor EIB CM Spain 16/09/2022 Closed With Outputs
Bangalore Metro Rail Project - Line R6 EIB CM 24/03/2022 Monitoring
SRWB Water Supply and Sanitation Programme EIB CM Malawi 14/03/2022 Monitoring
PV Hybrid Storage System Demo Project (EDP) EIB CM France 28/02/2022 Closed Without Outputs
Warsaw Ring Road, Poland EIB CM Poland 13/07/2010 Closed With Outputs
S7 Expressway EIB CM Poland 24/09/2015 Closed With Outputs
D4R7 Slovakia PPP EIB CM Slovakia 05/11/2015 Closed With Outputs
Mariscina County Waste Management Centre EIB CM Croatia 16/09/2019 Closed With Outputs
Lebanon Round 1 Wind - Project 1 EIB CM Lebanon 02/11/2020 Closed With Outputs Outside Process
Kafr El Sheikh Waste Water Treatment EIB CM Egypt 27/03/2023 Closed With Outputs
Appui au Secteur de L'Eau Potable EIB CM Tunisia 21/03/2023 Closed With Outputs
Metro to Madrid Line 11 Extension EIB CM Spain 13/09/2023 Active
Toplofikacia CHP EIB CM Bulgaria 13/11/2018 Closed With Outputs
EGP-Powercrop Biomass Programme EIB CM Italy 10/08/2015 Closed With Outputs
Università di Verona EIB CM Italy 01/12/2015 Closed With Outputs
Sofia Municipal Infrastructure EIB CM Bulgaria 18/08/2015 Monitoring
NER 300 Cyprus EIB CM Cyprus 07/09/2015 Closed With Outputs
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
Food and Agriculture Health and Quality Management Program (CCLIP) IDB MICI Argentina 12/01/2012 Closed With Outputs
El Dorado International Airport IDB MICI Colombia 12/08/2011 Closed With Outputs
Marena Renovables Wind Project 2 IDB MICI Mexico 28/12/2012 Closed With Outputs
Mario Covas Rodoanel - Northern Sections 1 and 2 (2011) IDB MICI Brazil 15/07/2011 Closed Without Outputs
Mario Covas Rodoanel Project - Northern Section 1 (2011) IDB MICI Brazil 13/05/2011 Closed Without Outputs
Productive Infrastructure Program - Request II IDB MICI Haiti 12/01/2017 Monitoring
Rural Land Titling & Registration Project in Peru - Third Phase IDB MICI Peru 27/08/2015 Active
San Francisco-Mocoa Alternate Road Construction Project - Phase I IDB MICI Colombia 13/07/2011 Closed Without Outputs
Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura IDB MICI Bolivia 28/02/2011 Closed With Outputs
Serra do Mar and Atlantic Forest Mosaics System Socioenvironmental Recovery Program IDB MICI Brazil 31/05/2010 Closed Without Outputs
Ituango Hydropower Plant IDB MICI Colombia 05/06/2018 Active
Program for the Reconstruction of Electricity Infrastructure in Areas Affected by the Earthquake in Ecuador IDB MICI Ecuador 20/04/2018 Closed With Outputs
Alto Maipo Hydroelectric Power Project IDB MICI Chile 23/01/2017 Closed With Outputs
Reventazon Hydroelectric Power Project IDB MICI Costa Rica 16/09/2016 Closed Without Outputs
Downtown Redevelopment, Modernization of Metropolitan Public Transport, and of Government Offices Project IDB MICI Paraguay 17/05/2016 Closed With Outputs
Railroad General Roca Improvement Program - Constitución - La Plata Line IDB MICI Argentina 12/06/2019 Closed Without Outputs
Reconquista River Basin Environmental Sanitation Program- Request III IDB MICI Argentina 07/05/2019 Monitoring
São José dos Campos Urban Structuring Program- Request III IDB MICI Brazil 04/02/2019 Closed Without Outputs
Development Program For Metropolitan Areas Outside the Capital II (AR-L1243) IDB MICI Argentina 09/02/2021 Monitoring
Water and Sanitation for Small Communities Program - Tranche II (PROAS II) (AR-L1289) IDB MICI Argentina 21/06/2021 Closed Without Outputs
Integrated Urban Solid Waste Management Program - Request II (AR-L1151) IDB MICI Argentina 23/07/2021 Monitoring
Integrated Urban Solid Waste Management Program - Request IV IDB MICI Argentina 31/01/2022 Active
Reconquista River Sanitation Environmental Program - Request V IDB MICI Argentina 08/07/2022 Active
National Tourism Development Program - PRODETUR Nacional-Rio de Janeiro IDB MICI Brazil 13/07/2022 Active
Generadora San Mateo S.A. and Generadora San Andrés S.A. IDB MICI Guatemala 06/08/2018 Monitoring
Support for Structuring the Ituango Hydroelectric Project IDB MICI Colombia 05/06/2018 Closed Without Outputs
IFC/MIGA CAO Complaints IAM Country Date Filed Status
AES PNG-01/Roku Village IFC CAO Papua New Guinea 29/09/2014 Closed Without Outputs
Aconcagua-01/Santa Barbara IFC CAO Chile 11/11/2009 Closed Without Outputs
Amaggi Expansion-01/IFC Executive Vice President Request IFC CAO Brazil 01/11/2004 Closed With Outputs
BTC Pipeline-28/Adana & Ceyhan IFC CAO Turkey 06/07/2006 Closed Without Outputs
Bilt Paper B.V-01/Sipitang IFC CAO Malaysia 13/09/2014 Closed Without Outputs
Cambodia Airport II-01/Preah Sihanouk IFC CAO Cambodia 11/12/2009 Closed With Outputs
Chemplast-01/ Cuddalore District IFC CAO India 01/06/2002 Closed Without Outputs
Dinant-02/Rio Aguan IFC CAO Honduras 25/07/2014 Closed Without Outputs
Dinant-03/Aguan Valley IFC CAO Honduras 25/07/2014 Closed Without Outputs
Eco Oro-01/Bucaramanga IFC CAO Colombia 13/06/2012 Closed With Outputs
Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed IFC CAO Chile 01/07/2002 Closed With Outputs
Ficohsa-02/Tela IFC CAO Honduras 09/10/2015 Closed Without Outputs
India Infrastructure Fund-01/Dhenkanal District IFC CAO India 15/04/2011 Monitoring
Ingenio Montelimar-01/Montelimar Environs IFC CAO Nicaragua 01/10/2015 Closed With Outputs
Jordan Gateway Project Co.-02/Bet Shean Valley IFC CAO Jordan 01/01/2001 Closed With Outputs Outside Process
KEK-01/Prishtina IFC CAO Kosovo 25/08/2011 Closed With Outputs
Lafarge Surma Cement -01 IFC CAO India 06/01/2014 Closed Without Outputs
Lukoil Overseas-02/Berezovka IFC CAO Kazakhstan 01/04/2007 Closed Without Outputs
Lukoil Overseas-03/Berezovka IFC CAO Kazakhstan 01/05/2008 Closed Without Outputs
Mahindra Farm Services-01/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-02/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-03/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-04/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
PNG SEZ-01/Madang Province IFC CAO Papua New Guinea 12/07/2011 Closed With Outputs
PT Weda Bay Nickel-01/Weda Bay IFC CAO Indonesia 06/07/2010 Closed Without Outputs
Panama Canal Expansion-01/Gatun IFC CAO Panama 13/05/2011 Closed Without Outputs
Pando Montelirio-01/Chiriqui IFC CAO Panama 27/01/2010 Closed Without Outputs
Rainforest Ecolodge Linkages-01/Deniyaya IFC CAO Sri Lanka 20/08/2009 Closed With Outputs
Russkiy Mir II-01/Taman IFC CAO Russia 01/10/2007 Closed Without Outputs
TCQ-01/Puerto Quetzal IFC CAO Guatemala 20/03/2014 Closed Without Outputs
Tata Ultra Mega-01/Mundra and Anjar IFC CAO India 14/06/2011 Monitoring
Togo LCT-01/Lome IFC CAO Togo 09/03/2015 Monitoring
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Wilmar Group-02/Sumatra IFC CAO Indonesia 01/12/2008 Closed With Outputs
AGL-01/Makhalakidzeebi IFC CAO Georgia 15/02/2018 Active
Alto Maipo-01/Cajon del Maipo IFC CAO Chile 24/01/2017 Monitoring
Bidco Bev. & Det.-03/ Kalangala IFC CAO Uganda 13/01/2017 Closed With Outputs
Myanma Awba Group Company Ltd.-01/Myanmar IFC CAO Myanmar 04/10/2017 Monitoring
Reventazon HPP-01 IFC CAO Costa Rica 13/09/2016 Closed With Outputs
Reventazon HPP-02 IFC CAO Costa Rica 20/12/2016 Closed With Outputs
Rizal Commercial Banking Corporation (RCBC)-01 IFC CAO Philippines 11/10/2017 Monitoring
Tata Ultra Mega-02/Tragadi Village IFC CAO India 27/04/2016 Monitoring
Yanacocha-11/Cajamarca IFC CAO Peru 06/12/2017 Closed Without Outputs
Financial Intermediaries 01-03 IFC CAO Cambodia 11/06/2018 Active
Galnaftogaz-01/Kiev IFC CAO Ukraine 08/08/2018 Closed Without Outputs
Condor Gold PLC-01/Santa Cruz de la India IFC CAO Nicaragua 26/07/2018 Closed Without Outputs
Wings-01/Long Beluah IFC CAO Indonesia 26/11/2018 Active
Masdar Baynouna-01/ East Amman IFC CAO Jordan 11/02/2020 Active
Delonex and Africa Oil-01/Kerio Valley IFC CAO Kenya 06/08/2019 Active
HSA Foods-01/Ras-Isa IFC CAO Yemen 05/04/2021 Closed With Outputs
Nachtigal Hydropower Co-01 IFC CAO Cameroon 19/04/2022 Active
Togo LCT-03/Lome IFC CAO Togo 20/12/2022 Monitoring
Financial Intermediary-01 IFC CAO Indonesia 31/10/2019 Closed Without Outputs
Overseas Private Investment Corporation OA Complaints IAM Country Date Filed Status
Buchanan Renewables Biomass OPIC OA Liberia 22/01/2014 Closed With Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Development Forestry Sector Management Project WB Panel Liberia 24/09/2010 Closed With Outputs Outside Process
Forest Concession Management and Control Pilot Project WB Panel Cambodia 28/01/2005 Closed With Outputs
Itaparica Resettlement and Irrigation Project WB Panel Brazil 12/03/1997 Closed Without Outputs
Kenya Energy Sector Recovery Project WB Panel Kenya 10/05/2012 Closed With Outputs Outside Process
Lima Urban Transport Project WB Panel Peru 01/10/2009 Closed With Outputs
NTPC I Power Generation Project WB Panel India 01/05/1997 Closed With Outputs
Power Sector Generation and Restructuring Project WB Panel Albania 30/04/2007 Closed With Outputs
Quilleco Hydropower Project WB Panel Chile 21/04/2010 Closed With Outputs Outside Process
Red Sea - Dead Sea Water Conveyance Study Program WB Panel Gaza, Israel, Jordan, West Bank 24/06/2011 Closed Without Outputs
Smallholder Agriculture Development Project WB Panel Papua New Guinea 08/12/2009 Closed With Outputs
South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) (Second Request) WB Panel Kazakhstan 15/06/2011 Closed With Outputs Outside Process
South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) - 1st request WB Panel Kazakhstan 05/02/2010 Closed With Outputs Outside Process
Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project WB Panel Democratic Republic of Congo 19/11/2005 Closed With Outputs
Vishnugad Pipalkoti Hydro Electric Project WB Panel India 23/07/2012 Monitoring
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III (Second Request) WB Panel Uganda 19/09/2016 Monitoring
Private Power Generation, Water Management and Development, and Energy for Rural Transformation III WB Panel Uganda 20/06/2016 Monitoring
Rural Water Supply and Sanitation Project for Low Income States - First Request WB Panel India 21/09/2018 Monitoring
Rural Water Supply and Sanitation Project for Low Income States - Second Request WB Panel India 12/12/2018 Monitoring
Nachtigal Hydropower Project (P157734) and Hydropower Development on the Sanaga River Technical Assistance Project (P157733) WB Panel Cameroon 30/06/2022 Active
Nepal-India Electricity Transmission and Trade Project (P115767) and its Additional Financing (P132631) WB Panel Nepal 18/10/2021 Closed With Outputs
West Africa Coastal Areas Resilience Investment Project (P162337), Additional Financing (P176313) and Global Environment Facility (GEF) (P092289)(Togo) WB Panel Togo 04/08/2021 Monitoring